Front Desk Agent

Davidson Hospitality Group; Kissimmee (FL); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking hospitality group as a Front Desk Agent in Kissimmee, Florida! This role is perfect for individuals passionate about delivering exceptional guest experiences. You'll be the welcoming face of the hotel, ensuring guests feel valued from the moment they arrive. Responsibilities include providing outstanding customer service, managing check-ins and check-outs, and collaborating with various departments to enhance guest satisfaction. This position offers a dynamic work environment with opportunities for career growth. If you're ready to embark on a rewarding hospitality career, apply now to be part of a dedicated team committed to redefining quality service.

Benefits

Multiple Medical Coverage Options

Dental & Vision Plans

24/7 Teledoc Service

Free Medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Matching

Qualifications

• Experience in customer service, preferably in hospitality.
• Excellent communication and interpersonal skills.

Responsibilities

• Providing exceptional customer service and first impressions.
• Handling guest check-ins and check-outs efficiently.

Skills

Customer Service

Communication Skills

Problem-Solving

Cash Handling

Organizational Skills

Multitasking

Education

High School Diploma or Equivalent

Tools

Hotel Property Management Software

Job description

Property Description

Embassy Suites Orlando Sunset Walk, located in Kissimmee, Florida, is seeking passionate individuals to join our team! Work in a modern hotel offering exceptional service and guest experiences. Positions available include front desk, housekeeping, food and beverage, event planning, and more, with opportunities for career growth. Our hotel features spacious suites, contemporary amenities, and a lively atmosphere, creating an exciting work environment. Join us to deliver memorable hospitality experiences and be a valued team member at Embassy Suites Orlando Sunset Walk in Kissimmee, FL!

Overview

Are you friendly and outgoing, passionate about creating memorable guest experiences? Join us as a Front Desk Agent, the welcoming face of our hotel. You will ensure guests feel valued from arrival.

Responsibilities include:

• Providing exceptional customer service and first impressions
• Handling guest check-ins and check-outs efficiently
• Responding promptly to inquiries and resolving issues professionally
• Offering recommendations on local attractions, dining, and hotel amenities
• Collaborating with departments for seamless guest experiences
• Maintaining a clean, organized front desk
• Handling cash and credit transactions accurately
• Paying attention to detail and proactively ensuring guest satisfaction

Embark on a rewarding hospitality career by applying now to become a Front Desk Agent and join a team dedicated to exceptional service!

Qualifications

• Experience in customer service, preferably hospitality
• Excellent communication and interpersonal skills
• Cash handling experience required
• Strong problem-solving skills and composure under pressure
• Proficiency with computer systems and hotel property management software
• Organizational and multitasking skills
• Availability for flexible schedules including evenings, weekends, and holidays
• High School diploma or equivalent

Benefits

Davidson Hospitality Group manages hotels, restaurants, and entertainment venues across the US. As a trusted partner for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a personalized, entrepreneurial management style combined with extensive expertise. Our benefits include:

• Multiple medical coverage options
• Dental & Vision plans
• 24/7 Teledoc service
• Free medications
• Pet insurance
• Hotel discounts
• Tuition reimbursement
• Paid time off (vacation, sick, bereavement, holidays)
• 401K matching

Working at Davidson is more than a job—it's a calling. Join us in redefining quality hospitality. We are an equal opportunity employer and drug-free workplace, with pre-employment screening required.