Ocean's Reach: Seeking A Reservation/Front Desk Agent

Sanibel Captiva; Orlando (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading beachfront resort as a Reservation/Front Desk Agent. Provide exceptional customer service, assist guests with reservations, and ensure a positive experience. Enjoy competitive compensation and a supportive team environment on beautiful Sanibel Island.

Benefits

Competitive compensation based on experience

Qualifications

• Prior hospitality or front desk experience preferred.
• Excellent communication and customer service skills.

Responsibilities

• Greet and assist guests in a warm, welcoming manner.
• Handle phone and online reservations with accuracy.
• Check guests in and out efficiently.

Skills

Communication

Customer Service

Multitasking

Tools

Reservation Software

Job description

Ocean's Reach: Seeking A Reservation/Front Desk Agent

Join Our Team at Ocean's Reach-Reservation/Front Desk Agent

Are you passionate about hospitality and providing exceptional customer service? Ocean’s Reach, Sanibel Island’s premier beachfront resort, is looking for a friendly and professional Reservation/Front Desk Agent to join our dedicated team!

Position: Reservation/Front Desk Agent
Location: Sanibel Island, FL
Type: Full-Time | Part-Time opportunities may be considered
Schedule: Includes weekends and holidays

Responsibilities:

Greet and assist guests in a warm, welcoming manner

Handle phone and online reservations with accuracy and professionalism

Respond to guest inquiries via phone, email, and in person

Check guests in and out efficiently while ensuring a positive experience

Coordinate with housekeeping and maintenance for timely unit readiness

Provide local area information and resort guidance to guests

Process payments and maintain accurate records

Support management with administrative tasks as needed

Qualifications:

Prior hospitality or front desk experience preferred

Excellent communication and customer service skills

Comfortable with technology and reservation software (Escapia experience a plus)

Ability to multitask and remain calm under pressure

Team-oriented with a positive, can-do attitude

Reliable transportation and punctuality required

Why Work at Ocean’s Reach?

Be part of a close-knit, supportive team on beautiful Sanibel Island

Work in a serene, beachfront environment

Competitive compensation based on experience

If you have a passion for hospitality and enjoy helping guests create unforgettable vacation memories, we’d love to hear from you! Please submit your resume to [e-mail]