Front Desk Agent

Crestline Hotels & Resorts; Orlando (FL); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading company in the hospitality industry is seeking a Front Desk Agent to join their team at Embassy Suites Icon Park. The role involves assisting guests with check-in/check-out, handling phone calls, and ensuring guest satisfaction. Candidates should have a high school diploma and at least one year of experience in a similar position. The company offers competitive wages and great benefits.

Benefits

Great Benefits

Competitive Wages

Qualifications

• At least one year of experience in a similar hotel position.

Responsibilities

• Assist guests with check-in and check-out.
• Resolve guest complaints and maintain positive relations.
• Process all guest check-ins and verify registration.

Skills

Guest Relations

Communication

Problem Solving

Education

High School Diploma or GED

Tools

Basic Computer Skills

Job description

Join to apply for the Front Desk Agent role at Crestline Hotels & Resorts.

EMBASSY SUITES ICON PARK IS SEEKING A FRONT DESK AGENT TO JOIN THE TEAM. WE OFFER GREAT BENEFITS, COMPETITIVE WAGES, AND A GREAT PLACE TO WORK.

Overview

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answering and processing all phone calls received, and handling all special requests for services or information, in accordance with standard policies and procedures.

Potential Career Paths

Front Desk Supervisor – Front Desk Manager – Front Office Manager - Operations Manager - Assistant General Manager – General Manager – Area Vice President of Operations

Key Duties & Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Anticipate guests' needs, respond promptly, and acknowledge all guests, regardless of how busy or what time of day.
• Maintain positive guest relations at all times.
• Maintain complete knowledge of hotel features/services, room rates, packages, promotions, daily house count, expected arrivals/departures, and scheduled group activities.
• Obtain assigned bank and ensure accuracy of contracted monies; keep bank secure.
• Answer department telephone within 3 rings, using correct greeting and etiquette.
• Process all guest check-ins and verify registration card information.
• Collect payment information, input into system, and handle cash when necessary.
• Direct Bell Person to escort guests and transport luggage.
• Handle overbooked or walk-in guests.
• Accept and record wake-up call requests.
• Manage guest faxes and communicate guest information to relevant departments.
• Resolve discrepancies on room status reports with Housekeeping.
• Process check-outs and handle adjustment vouchers, paid-outs, and miscellaneous charges.

Education and Experience

• High School Diploma or GED.
• At least one year of experience in a similar hotel position.
• Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, or disability.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Hospitality Industry