Front Desk Agent

Gulph Creek Hotels; King of Prussia (Montgomery County); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a Front Desk Agent to create a welcoming atmosphere for guests. This entry-level role involves managing front desk operations, handling reservations, and ensuring exceptional service from check-in to check-out. The ideal candidate will possess strong communication and organizational skills, with a knack for problem-solving. Join a dynamic team where your contributions will enhance guest experiences and foster repeat business. This is a fantastic opportunity to grow in a supportive environment and be part of a company that values its employees.

Qualifications

• Previous experience in a customer service role, preferably in hospitality.
• Strong verbal and written communication skills.

Responsibilities

• Greet and welcome guests, providing a friendly first impression.
• Manage check-in/check-out processes and resolve guest complaints.
• Maintain cleanliness and organization of the front desk area.

Skills

Customer Service

Communication Skills

Problem-Solving

Organizational Skills

Multilingual Abilities

Education

High School Diploma or Equivalent

Tools

Hotel Management Software

Job description

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This range is provided by Gulph Creek Hotels. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$16.50/hr - $17.00/hr

About Company

Gulph Creek Hotels is widely recognized as the leading hotel management company on the East Coast. Our portfolio of managed properties consistently outperforms the market and exceeds financial return expectations. Established in 1995, Gulph Creek Hotels represents some of the most prestigious brands in the hospitality industry, including Marriott and Hilton. We leverage our extensive management and development expertise to drive success across our growing portfolio.

• Consistently surpassing the performance of competing properties.
• A team of highly skilled, responsive managers and staff members.
• Extensive expertise in operations, sales, and marketing.
  
  

The owners of Gulph Creek Hotels are directly involved in daily operations and frequently visit properties to ensure optimal performance and support the success of our team members.

About The Role

The Front Desk Agent plays a crucial role in creating a welcoming atmosphere for guests at our establishment. This position is responsible for managing the front desk operations, ensuring that all guests receive exceptional service from check-in to check-out. The Front Desk Agent will handle reservations, answer inquiries, and resolve any issues that may arise during a guest's stay. By maintaining a high level of professionalism and efficiency, the Front Desk Agent contributes to the overall guest experience and satisfaction. Ultimately, this role is vital in fostering repeat business and positive word-of-mouth for our accommodation services.

Minimum Qualifications

• High school diploma or equivalent.
• Previous experience in a customer service role, preferably in the hospitality industry.
• Strong verbal and written communication skills.
  
  

Preferred Qualifications

• Experience with hotel management software or property management systems.
• Multilingual abilities to assist a diverse range of guests.
• Certification in hospitality or customer service training.
• Prior Marriott experience is a plus
  
  

Responsibilities

• Greet and welcome guests upon arrival, providing a friendly and professional first impression.
• Manage check-in and check-out processes, ensuring accuracy in billing and reservations.
• Handle guest inquiries and requests promptly, providing information about hotel services and local attractions.
• Resolve guest complaints and issues in a timely and effective manner to ensure guest satisfaction.
• Maintain the cleanliness and organization of the front desk area and ensure all necessary supplies are stocked.
• Other duties and responsibilities assigned by Manager
  
  

Skills

The required skills for this role include strong communication and interpersonal abilities, which are essential for interacting with guests and addressing their needs effectively. Organizational skills are also crucial, as the Front Desk Agent must manage multiple tasks simultaneously, such as checking in guests, answering phone calls, and handling payments. Problem-solving skills are necessary to resolve guest complaints and ensure a positive experience. Preferred skills, such as familiarity with hotel management software, enhance efficiency in managing reservations and guest information. Additionally, multilingual abilities can significantly improve communication with international guests, further enriching their stay.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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