Housekeeping Inspector

Residence Inn – King of Prussia; King of Prussia (PA); On-site; USD 19,000 - 28,000; Full time

Job summary

Residence Inn – King of Prussia is seeking a detail-oriented, dependable Housekeeping Inspector to join our team in King of Prussia, PA. You will inspect guest rooms and public areas to ensure cleanliness and adherence to brand standards.

Responsibilities include inspecting rooms after cleaning, communicating results to the housekeeping team, and following up on deficiencies. Marriott experience is a plus, and flexibility for weekends/holidays is helpful.

Qualifications

• High School Diploma or equivalent preferred.
• Previous hotel housekeeping or hospitality experience required.
• Previous experience as a Housekeeping Inspector, Housekeeping Supervisor, or Lead Housekeeper preferred.
• Knowledge of hotel room cleaning standards and inspection procedures preferred.
• Marriott experience preferred.
• Strong understanding of cleanliness, sanitation, and guest room presentation standards.

Responsibilities

• Inspect guest rooms, suites, and public areas to ensure cleanliness and brand standards.
• Conduct thorough inspections of rooms after cleaning assignments.
• Verify rooms are cleaned, organized, stocked, and ready for guest arrival.
• Inspect bathrooms, bedrooms, living areas, kitchens, closets, floors, furniture, fixtures, and appliances for cleanliness and condition.
• Ensure amenities, toiletries, linens, towels, and supplies are properly stocked.
• Identify cleaning deficiencies, maintenance issues, damaged items, missing items, and other concerns during inspections.
• Communicate inspection results and required corrections to Housekeeping team members.
• Follow up to ensure deficiencies are corrected promptly.
• Coordinate with Housekeeping Supervisor and Manager regarding room status and concerns.
• Report maintenance issues to Maintenance and follow up as necessary.
• Maintain accurate inspection records and update room status in the operating system.
• Assist with prioritizing rooms based on arrivals, departures, and VIP guests.
• Monitor guest rooms for compliance with cleanliness and quality standards.
• Inspect public areas, corridors, elevators, and supply areas as needed.
• Assist with training and coaching on cleanliness standards and procedures.

Skills

Attention to detail

Communication

Time management

Organizational skills

Multitasking

Problem solving

Education

High School Diploma or equivalent

Tools

Hotel operating systems

Job description

We are seeking a detail-oriented, dependable, and guest-focused individual to join our team as a Housekeeping Inspector at the Residence Inn in King of Prussia, PA!

This property is managed by Gulph Creek Hotels (Wayne, PA). Join a company that values hospitality, teamwork, quality, and growth.

WHY WORK WITH US?

KEY RESPONSIBILITIES

• Inspect guest rooms, suites, and assigned public areas to ensure they meet hotel and brand cleanliness standards.
• Conduct thorough inspections of guest rooms after Housekeepers have completed cleaning assignments.
• Verify that guest rooms are properly cleaned, organized, stocked, and ready for guest arrival.
• Inspect bathrooms, bedrooms, living areas, kitchens, closets, floors, furniture, fixtures, appliances, and other guest room areas for cleanliness and condition.
• Ensure all guest amenities, toiletries, linens, towels, and supplies are properly stocked and presented.
• Identify cleaning deficiencies, maintenance issues, damaged items, missing items, and other concerns during room inspections.
• Communicate inspection results and required corrections to Housekeeping team members in a professional and constructive manner.
• Follow up with Housekeepers to ensure identified deficiencies are corrected promptly.
• Coordinate with the Housekeeping Supervisor and Manager regarding room status, inspection results, and outstanding concerns.
• Communicate maintenance issues to the Maintenance Department and follow up as necessary.
• Verify that vacant, clean, and inspected rooms are accurately updated in the hotel's operating system.
• Assist with prioritizing rooms based on arrivals, departures, stayovers, VIP guests, and other hotel needs.
• Monitor guest rooms for compliance with established cleanliness, presentation, and quality standards.
• Inspect public areas, hallways, elevators, housekeeping closets, and other assigned areas as needed.
• Ensure housekeeping carts, closets, and supply areas are clean, organized, and properly stocked.
• Assist with training and coaching Housekeeping team members on cleanliness standards, room presentation, and proper cleaning procedures.
• Provide feedback to Housekeeping team members and management regarding recurring quality issues or training needs.
• Respond to guest concerns regarding room cleanliness and assist with appropriate service recovery when necessary.
• Maintain knowledge of hotel cleanliness standards, brand standards, inspection procedures, and company policies.
• Assist the Housekeeping Department with cleaning rooms or other duties when operational needs require.
• Maintain accurate inspection records and communicate room status information to appropriate departments.
• Ensure all safety, sanitation, and housekeeping procedures are followed.
• Maintain a professional appearance and positive attitude at all times.
• Maintain consistent attendance and punctuality.
• Keep work areas clean, organized, and properly stocked throughout the shift.
• Adhere to all company policies and procedures and consistently exemplify company values in all interactions.
• Perform additional duties as assigned.

QUALIFICATIONS

• High School Diploma or equivalent preferred.
• Previous hotel housekeeping or hospitality experience required.
• Previous experience as a Housekeeping Inspector, Housekeeping Supervisor, or Lead Housekeeper preferred.
• Knowledge of hotel room cleaning standards and inspection procedures preferred.
• Marriott experience preferred.
• Strong understanding of cleanliness, sanitation, and guest room presentation standards.
• Ability to work a flexible schedule, including weekends and holidays as required.
• Ability to work independently and as part of a team.

SKILLS & ABILITIES

• Strong attention to detail and commitment to cleanliness and quality.
• Excellent communication and interpersonal skills.
• Ability to provide constructive feedback and work effectively with Housekeeping team members.
• Strong organizational and time-management skills.
• Ability to prioritize rooms and assignments in a fast-paced hotel environment.
• Strong problem-solving and decision-making skills.
• Ability to identify cleanliness, maintenance, safety, and quality concerns.
• Ability to maintain accurate inspection records and room status information.
• Ability to read, write, and speak English effectively.
• Basic computer skills and ability to learn and use hotel operating systems.
• Ability to multitask and manage changing priorities throughout the workday.
• Ability to maintain a professional and positive attitude when addressing performance or quality concerns.

PHYSICAL REQUIREMENTS

• Regularly stand and walk for extended periods.
• Frequently bend, stoop, kneel, crouch, and reach while inspecting guest rooms and assigned areas.
• Frequently use hands and arms to inspect furniture, fixtures, appliances, linens, and other room items.
• Ability to push and pull housekeeping carts and equipment as needed.
• Ability to lift and carry linens, cleaning supplies, guest amenities, and other items as needed.
• Ability to enter, inspect, and move throughout guest rooms, bathrooms hallways, and other hotel areas.
• Exerting up to 50 pounds of force occasionally, and/or 25 pounds of force frequently, and/or up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Must have close and distance vision, color vision, and focus ability.
• Ability to work in a fast-paced environment and remain attentive to detail throughout the workday.
• Ability to safely handle cleaning products, linens, housekeeping equipment, and other materials when assisting with cleaning duties.
• Ability to remain on feet and actively perform physical duties for extended periods.