Night Audit & Front Desk Specialist

Bardessono; Jacksonville (FL); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Residence Inn is seeking a Front Office Audit professional in Jacksonville to execute daily audit routines for the front desk and outlets, ensure accurate postings, and support nightly system backups. The role emphasizes guest-focused service, timeliness, and teamwork.

The candidate will handle check-ins/outs, payments, reservations, and PBX tasks, while adhering to policy guidelines and maintaining professional communication with guests and colleagues.

Qualifications

• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions.
• High work ethic and self-initiative.
• May be required to work varying schedules to include nights, weekends, and holidays.
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Ability to work in a standard office environment.

Responsibilities

• Perform all daily audit functions for front office and each outlet of the hotel.
• Review room and tax posting on computer or register for accuracy, immediately correcting any errors.
• Complete back-up of front office computer system and night audit program daily (if applicable).
• Complete the rebuild of the front office system, reservation and other related computer maintenance (if applicable).
• Understand, know and follow management company's accounting and credit policies and procedures.
• Responsible for all front desk functions including check-ins, check-outs, payments, reservations, PBX operation, answering calls within 3 rings, etc.

Skills

Attention to detail

Strong work ethic

Team player

Flexible schedule

Office environment experience

Job description

#26-2584

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Location Description

The newest design of Residence Inn, featuring indoor corridors, complimentary wireless high speed internet access, voice mail! Our 120 spacious suites offer separate living and sleeping areas, plenty of space for relaxing, entertaining or meeting with colleagues. Each suite features a fully equipped kitchen with refrigerator, microwave, stove, dishwasher and coffee maker.

Job Description

What you will be doing

• Perform all daily audit functions for front office and each outlet of the hotel.
• Review room and tax posting on computer or register for accuracy, immediately correcting any errors. Ensure all house charges are posted accurately and in a timely fashion.
• Complete back-up of front office computer system and night audit program daily (if applicable).
• Complete the rebuild of the front office system, reservation and other related computer maintenance (if applicable).
• Understand, know and follow management company's accounting and credit policies and procedures.
• Responsible for all front desk functions including check-ins, check-outs, payments, reservations, PBX operation, answering calls within 3 rings, etc. Guests should be treated promptly, warmly, courteously and professionally. Accurate and clear directions to room locations should be given.

Location

Requirements

What we are looking for

• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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