Front Desk Agent

AH RRI Hotel LLC; Illinois; On-site; USD 32,000 - 42,000; Full time

Job summary

AH RRI Hotel LLC is seeking a Front Desk Agent to warmly welcome guests, manage check-in/check-out, and handle reservations. The role emphasizes exceptional communication and a teamwork mindset to ensure a smooth guest experience.

The position requires strong organizational skills and the ability to respond effectively to guest needs, with on-site work in Illinois. You will collaborate with various hotel departments to deliver outstanding service.

Qualifications

• Previous experience in customer service, front desk service, or other related fields.
• Ability to build rapport with guests.
• Strong organizational skills.
• Excellent written and verbal communication skills.

Responsibilities

• Register and assign rooms to guests
• Confirm phone and online reservations
• Respond to guest needs, requests, and complaints
• Collect payment from departing guests
• Keep records of occupied rooms and guests
• Communicate pertinent guest information to designated departments

Skills

Customer service

Communication

Rapport building

Organizational skills

Job description

Job Description

Job Description

We are seeking a Front Desk Agent to become apart of our team!You will accommodatepatrons, as well as identify areas of improvementto increase efficiency.

Responsibilities:

• Registerand assign rooms to guests
• Confirm phone and online reservations
• Respond to guest needs, requests, and complaints
• Collectpaymentfrom departing guests
• Keeprecords of occupied rooms and guests
• Communicate pertinent guest information to designated departments

Qualifications:

• Previousexperience in customer service, front desk service, or other related fields
• Ability to build rapport with guests
• Strongorganizationalskills
• Excellent written and verbal communication skills