Front Desk Agent

LaScala Leasing; New York (NY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Flexible Scheduling

Job summary

LaScala Leasing is seeking a positive Front Desk Agent to deliver exceptional guest service at the hotel front desk. You will handle check-in/check-out, issue room keys, and process payments while coordinating with housekeeping to ensure room availability. Strong communication and a friendly attitude are essential for guest satisfaction.

You will answer inquiries, greet guests, and maintain documentation with accuracy, aiming to create an outstanding, welcoming experience for every guest.

Qualifications

• Friendly and outgoing personality.
• Familiarity with hospitality industry standards.
• Proficient in English; knowledge of other languages is a plus.
• Computer literacy.
• Able to resolve issues with a customer-focused orientation.
• Able to lift 30 pounds.

Responsibilities

• Monitor knowledge of hotel operations and activities.
• Take reservations and answer questions via phone, email, and in-person.
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions.
• Describe the features and amenities of guest rooms.
• Ensure compliance with health and quality standards.

Skills

Friendly personality

Hospitality standards

English proficiency

Additional language skills

Computer literacy

Customer-oriented problem solving

Lifting ability 30 lbs

Job description

Job Description

Job Description

Benefits/Perks

• Flexible Scheduling

Job Summary

We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Qualifications

• Friendly and outgoing personality
• Familiarity with hospitality industry standards
• Proficient in English; knowledge of other languages is a plus
• Computer literacy
• Able to resolve issues with a customer-focused orientation
• Able to lift 30 pounds