Part-Time Night Auditor | Downtown Houston Hotel

Commonwealth Hotels; Houston (TX); On-site; USD 2,066,000 - 3,031,000; Part time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Next Day Pay

Vacation and personal days

Discounts on hotel services

Job summary

Commonwealth Hotels is seeking a Part-Time Night Auditor/Overnight Front Desk professional for The District at Hogg Palace Downtown Houston. You’ll check guests in/out, manage reservations, handle guest inquiries, process payments, and coordinate with hotel departments to ensure a seamless stay.

Ideal candidates have prior hospitality or front desk experience, strong communication skills, and the ability to multitask during irregular hours.

Qualifications

• Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is preferred.
• Familiarity with using computers and software systems, especially reservation or property management systems (PMS)
• Strong verbal and written communication skills are essential for interacting with guests and team members professionally and clearly.
• Experience handling guest complaints or resolving conflicts calmly and effectively is an asset.
• Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the job’s demands.
• Hospitality or Front Desk Experience (Preferred)
• A high school diploma or equivalent
• Experience in jobs with irregular hours, such as evening, weekend, or holiday shifts, helps demonstrate adaptability to the hospitality industry's demands.

Responsibilities

• Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
• Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
• Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
• Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
• Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
• Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
• Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
• Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
• Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
• Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

Skills

Customer-facing experience

PMS experience

Communication skills

Front desk experience

Multiple-task handling

Education

High school diploma or equivalent

Job description

Commonwealth Hotels is seeking a Part-Time Night Auditor/Overnight Front Desk professional for The District at Hogg Palace Downtown Houston. You’ll check guests in/out, manage reservations, handle guest inquiries, process payments, and coordinate with hotel departments to ensure a seamless stay.

Ideal candidates have prior hospitality or front desk experience, strong communication skills, and the ability to multitask during irregular hours.