Front Desk Agent

Commonwealth Hotels; Manhattan (KS); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Time Off: Vacation, Personal Days, and

Exclusive Discounts: Hotel, food, and

Professional Growth: Online training

Employee Assistance Program

Job summary

The DoubleTree by Hilton Manhattan, Kansas is seeking a Full-Time Hotel Guest Service Agent, Front Desk Clerk, or Front Office Agent to deliver a welcoming guest experience from check-in to check-out, ensure accurate records, and uphold brand standards.

You will manage reservations and payments, handle customer inquiries and requests, coordinate with housekeeping and maintenance, upsell hotel amenities, and safeguard guest information; weekend and holiday availability is required, with

Qualifications

• Previous experience in customer-facing roles in hospitality or retail.
• Strong interpersonal skills and a focus on delivering exceptional service.
• Familiarity with reservation or property management systems (PMS).
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks and adapt to a fast-paced environment.
• Availability to work weekends and holidays.

Responsibilities

• Guest Check-In and Check-Out: assist guests efficiently for a smooth, welcoming experience.
• Reservations Management: handle room reservations, cancellations, and modifications accurately.
• Customer Service: respond to inquiries, complaints, and requests promptly and professionally.
• Payment Processing: manage room charges, deposits, and refunds accurately.
• Communication Hub: coordinate with housekeeping and maintenance to resolve guest needs.
• Providing Information: share details on hotel services and local attractions.
• Problem-Solving: address guest concerns and escalate when needed.
• Maintaining Records: keep accurate guest stay and payment records in the PMS.
• Promoting Hotel Services: upsell rooms and amenities to enhance the guest experience.
• Ensuring Security: follow safety protocols and verify guest identities.

Skills

Customer service

Communication

Multitasking

Interpersonal skills

PMS knowledge

Education

High school diploma or equivalent

Tools

PMS software

Reservation systems

Job description

Join Our Team at the DoubleTree by Hilton Manhattan, Kansas!

The DoubleTree by Hilton Manhattan, Kansas is seeking a Full-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent.

About Us:

DoubleTree by Hilton Manhattan, near Kansas State University, is the ideal place to grow your career in hospitality. Just minutes from Sunset Zoo and Aggieville, our pet-friendly hotel offers a heated indoor pool, hot tub, fitness center, and versatile meeting space. We are committed to creating exceptional experiences for guests and an outstanding workplace for our team.

Why This Role?

Working as a DoubleTree by Hilton Manhattan, Kansas, Hotel Full-Time Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk at the DoubleTree by Hilton Manhattan, Kansas offers a rewarding opportunity to be part of a dynamic hospitality team. The Part-Time Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out.

What’s In It for You?

• Time Off: Vacation, Personal Days, and Holiday Pay


• Exclusive Discounts: Hotel, food, and beverage savings for personal travel


• Professional Growth: Online training courses


• Additional Support: Employee Assistance Program, jury duty leave, bereavement leave, and more

Key Responsibilities for the Full-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent include:

• Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently to ensure a smooth, welcoming experience.


• Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.


• Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.


• Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.


• Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.


• Providing Information: Offering details on hotel services, amenities, local attractions, and transportation options to help guests plan.


• Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.


• Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).


• Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.


• Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

What We are Looking for in a Full-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent:

• Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is preferred.


• Strong interpersonal skills and a focus on delivering exceptional service are essential.


• Familiarity with using computers and software systems, especially reservation or property management systems (PMS)


• Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.


• Experience handling guest complaints or resolving conflicts calmly and effectively is an asset.


• Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the job’s demands.


• Hospitality or Front Desk Experience (Preferred)


• A high school diploma or equivalent

Applicants should have the flexibility to work weekends & holidays

Why Commonwealth Hotels?

Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.

Explore Our Hotel:

https://www.hilton.com/en/hotels/mhkrddt-doubletree-manhattan/

At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs.

Join us in shaping the future of hospitality in Manhattan, Kansas!