Night Auditor

Commonwealth Hotels; Manhattan (KS); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401(k) with company match

Same day pay

Vacation & Holiday pay

Employee discounts

Online training courses

Employee Assistance Program

Jury duty leave

Job summary

Commonwealth Hotels is seeking a Hotel Night Auditor / Overnight Front Desk professional in Manhattan, KS to manage check-in/check-out, reservations, and guest services at a busy property. The role emphasizes accuracy, guest satisfaction, and teamwork within a front desk environment.

Weekend and holiday availability is required. Ideal candidates have hospitality or frontline experience, strong communication, and proficiency with PMS or reservation systems, plus a high school diploma or

Qualifications

• Experience in customer-facing roles is preferred.
• Strong interpersonal and written/verbal communication skills.
• Familiarity with computers and hotel software, especially PMS or reservation systems.
• High school diploma or equivalent is required.

Responsibilities

• Guest Check-In and Check-Out: assist guests to ensure a smooth, welcoming experience.
• Reservations Management: handle bookings, cancellations, and changes with accuracy.
• Customer Service: respond promptly to inquiries, complaints, and requests.
• Payment Processing: manage room charges, deposits, and refunds per hotel policy.
• Communication Hub: coordinate with housekeeping and maintenance to resolve guest needs.
• Providing Information: share details on hotel services, local attractions, and transportation options.
• Problem-Solving: address concerns, escalating when necessary to maintain guest satisfaction.
• Maintaining Records: keep accurate PMS records of stays, charges, and interactions.
• Promoting Hotel Services: upsell rooms and amenities to enhance guest experience.
• Ensuring Security: follow safety policies and verify guest identities as required.

Skills

Customer service

Interpersonal skills

Communication

Reservations systems

PMS experience

Education

High school diploma or equivalent

Tools

PMS software

Reservation systems

Job description

Join Our Team at the DoubleTree by Hilton Manhattan, Kansas!

The DoubleTree by Hilton Manhattan, Kansas, a Hotel Night Auditor, Overnight Hotel Guest Service Agent, Overnight Hotel Front Desk Clerk, or Overnight Hotel Front Office Agent.

About Us:

DoubleTree by Hilton Manhattan, near Kansas State University, is the ideal place to grow your career in hospitality. Just minutes from Sunset Zoo and Aggieville, our pet-friendly hotel offers a heated indoor pool, hot tub, fitness center, and versatile meeting space. We are committed to creating exceptional experiences for guests and an outstanding workplace for our team.

Why This Role?

Working as a DoubleTree by Hilton Manhattan, Kansas, Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Agent, or Overnight Front Desk Clerk at the DoubleTree by Hilton Manhattan, Kansas offers a rewarding opportunity to be part of a dynamic hospitality team. The Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Agent, or Overnight Front Desk Clerk allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out.

What's In It for You?

• Comprehensive Benefits: Medical, Dental, and Vision
• Financial Perks: 401(k) with company match, SAME DAY PAY, and flexible spending accounts
• Time Off: Vacation, Personal Days, and Holiday Pay
• Exclusive Discounts: Hotel, food, and beverage savings for personal travel
• Professional Growth: Online training courses
• Additional Support: Employee Assistance Program, jury duty leave, bereavement leave, and more

Key Responsibilities for the Hotel Night Auditor, Overnight Hotel Guest Service Agent, Overnight Front Desk Clerk, or Overnight Hotel Front Office Agent include:

• Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
• Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
• Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
• Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
• Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
• Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
• Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
• Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
• Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
• Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

What We are Looking for in a Hotel Night Auditor, Overnight Hotel Guest Service Agent, Overnight Hotel Front Desk Clerk, or Overnight Hotel Front Office Agent:

• Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred.
• Strong interpersonal skills and a focus on delivering exceptional service are essential.
• Familiarity with using computers and software systems, especially reservation or property management systems (PMS)
• Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.
• Experience handling guest complaints or resolving conflicts calmly and effectively is an asset.
• Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.
• Hospitality or Front Desk Experience (Preferred): While entry-level roles may not require prior hotel experience, familiarity with front desk operations, check-in/check-out procedures, or reservation systems is a plus.
• A high school diploma or equivalent

Applicants should have the flexibility to work weekends & holidays

Why Commonwealth Hotels?

Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.

Explore Our Hotel:

https://www.hilton.com/en/hotels/mhkrddt-doubletree-manhattan/

At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs.