Front Desk Agent

Image Hotel Management Inc.; Hebron Estates (KY); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life Insurance for Full Time Staff

401(k) Retirement Plan

Paid Time Off

Employee discount

Job summary

SIYA HOSPITALITY, LLC in Hebron Estates, Kentucky, is seeking front desk agents who bring energy, a positive attitude, and outstanding guest service.

You will handle check-ins/check-outs, answer calls, assist guests with local attractions, and maintain lobby cleanliness. We offer full-time benefits including medical, dental, vision, life insurance, 401(k), paid time off, and employee discounts.

Qualifications

• Superior customer service skills including problem solving and ability to multi-task.
• Strong attention to detail, good follow through, and communication skills.
• Previous hotel or customer service experience preferred
• Previous customer service experience preferred

Responsibilities

• Exceptional guest service delivery with problem resolution ability
• Excellent communication and phone skills
• Process all guest check-ins, check-outs, room assignments, and room change/guest requests
• Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction
• Account balancing & cash handling
• Ability to understand and uphold hotel and brand standards and expectations
• General office upkeep and ensuring public areas are cleaned and replenished as needed
• Knowledge of hotel amenities and surrounding area to service guests’ needs
• Knowledge of Microsoft Office and computer skills
• Capacity to stand or walk for extended periods
• Ability to move, lift, carry, push, pull, and place objects up to 10 pounds
• Adhere to all work rules and policies established by the company including the employee handbook

Skills

Customer service

Problem solving

Multi-tasking

Attention to detail

Communication

Education

No formal education stated

Tools

Microsoft Office

Job description

Our SIYA HOSPITALITY, LLC is seeking front desk agents to join our team. We are looking for team players with high energy, an upbeat personality, and outstanding customer service skills!
8 hour shifts
Day or Night availability.
Benefits

• Medical, Dental, and Vision Insurance for Full Time Staff
• Life Insurance for Full Time Staff
• 401(k) Retirement Plan
• Paid Time Off
• Employee discount

Responsibilities

• Exceptional guest service delivery with problem resolution ability
• Excellent communication and phone skills
• Process all guest check-ins, check-outs, room assignments, and room change/guest requests
• Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction
• Account balancing & cash handling
• Ability to understand and uphold hotel and brand standards and expectations
• General office up keeping and ensuring public areas are cleaned and replenished as needed
• Knowledge of hotel amenities as well as surrounding area (attractions/restaurants) in order to optimally service guests needs
• Knowledge of Microsoft office and computer skills
• Capacity to stand or walk for an extended period of time.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds
• Adhere to all work rules, procedures, and policies established by the company including, but not limited to, those contained in the employee handbook.

Skills & Qualifications

• Superior customer service skills including problem solving and ability to multi-task
• Strong attention to detail, good follow through, and communication skills
• Previous hotel or customer service experience preferred
• Previous customer service experience preferred