Front Desk Agent

Fairfield Inn & Suites Hinesville, GA; Hinesville (GA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Paid time off

Dental Insurance

Vision Insurance

Life Insurance

Short & Long Term Disability

Accidental Insurance

Hospital Indemnity

Flexible Spending Account

Incentives

Employee Lunches

Associate of the Quarter

Associate of the Year

Job summary

Fairfield Inn & Suites Hinesville, GA is seeking a Front Desk Agent to greet guests, manage check-in/check-out, and ensure a positive first impression at the lobby. You will address inquiries, process payments, and coordinate with other hotel teams to deliver a memorable guest experience.

We value strong communication, cash handling, and the ability to balance multiple tasks in a fast-paced environment. The role offers a stable schedule and team-focused environment with opportunities for growth.

Qualifications

• Strong guest service orientation.
• Clear and courteous communication with guests.
• Experience handling payments and basic transactions.

Responsibilities

• Greet guests and assist during check-in/check-out.
• Provide information about hotel policies, services and local area.

Skills

Guest service

Communication

Cash handling

Multitasking

Job description

Front Desk Agent

About Us

Our hotel teams’ fundamental strategy is to provide memorable experiences for our guests, which our team implements on a daily basis through exceptional customer service. Each associate takes a lot of pride in our hotels. We believe that makes a huge difference in our operations.

Job Description:

Responsible for attending to the needs of guests, especially during check-in and check-out.

Benefits

• Paid time off and holidays
• Dental, & Vision Insurance
• Life Insurance
• Short & Long Term Disability
• Accidental Insurance
• Hospital Indemnity
• Critical Illness
• Flex Spending Account
• Incentives
• Employee Lunches
• Associate of the Quarter and Associate of the Year

Essential Job Functions:

• Providing information to guests about hotel policies, services and amenities.
• Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.).
• Selling rooms to “walk-in” customers.
• Entering/changing reservation information on the computer system.
• Posting charges to guest accounts.
• Processing payments from guests.
• Making necessary corrections to guest accounts.
• Informing housekeeping department about room status/availability.
• Listening for and responding to guest complaints.
• Operating hotel switchboard or PBX.
• Cleaning the front desk / registration area and public areas.
• Maintaining daily logs.
• Balancing shift work and cash drawers.
• Maintaining proper inventories in sundry shop and business center.

Additional Responsibilities:

• Any other duties assigned by Supervisor

Equal Opportunity Employment

SAI Hospitality Management provides equal employment opportunities to all employees and applicants. Employment decisions are based on merit, qualifications, and business needs. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law. Harassment and retaliation are strictly prohibited. Employees are encouraged to report concerns to management or Human Resources.