Front Desk Agent

Hilton Garden Inn- Groton; Groton (CT); On-site; USD 35,000 - 45,000; Full time

Job summary

An established industry player is seeking a dedicated Front Desk Agent to be the welcoming face of the hotel. In this full-time role, you'll manage reservations, check-in guests, and ensure a pleasant stay for all visitors. Your customer service skills and experience in the hotel industry will play a crucial role in creating memorable experiences. Join a team that values hospitality and strives to provide exceptional service in a vibrant environment.

Qualifications

• Experience in customer service and hotel industry is essential.
• Strong communication and organizational skills are required.

Responsibilities

• Manage check-in and check-out tasks efficiently.
• Provide information about rooms, rates, and amenities to guests.

Skills

Customer service attitude

Excellent communication skills

Organizational skills

Experience with hotel reservations software

Work experience as a Hotel Front Desk Agent

Tools

Hotel reservations software

Job description

Hilton Garden Inn Mystic/Groton **** is hiring for a hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. This will be a Full-Time position. Responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills