Front Desk Agent

TPG Hotels and Resorts; Providence (RI); On-site; USD 30,000 - 40,000; Full time

Job summary

Ein etabliertes Unternehmen im Gastgewerbe sucht einen engagierten Front Desk Agent, der als erste Anlaufstelle für Gäste fungiert. Diese spannende Rolle umfasst die Begrüßung von Gästen, die Verwaltung von Reservierungen und die Bearbeitung von Zahlungen. Sie werden Teil eines dynamischen Teams in einem lebhaften Hotelumfeld, wo Sie die Möglichkeit haben, Ihre Fähigkeiten im Kundenservice zu entwickeln und gleichzeitig eine positive Erfahrung für alle Besucher zu gewährleisten. Wenn Sie eine Leidenschaft für die Gastfreundschaft haben und gerne in einem schnelllebigen Umfeld arbeiten, ist diese Position ideal für Sie.

Benefits

Gesundheits-, Zahn- und Augenversicherung

Disability Insurance

401(k) Rentenplan mit Unternehmensbeitrag

Bezahlter Urlaub und Feiertage

Mitarbeiterunterstützungsprogramm

Hotelrabatte

Flexible Ausgabenabrechnung

Qualifications

• Starker Fokus auf Kundenservice und Gastorientierung.
• Fähigkeit, unter Druck ruhig und professionell zu bleiben.

Responsibilities

• Begrüßung und Check-in von Gästen in einer freundlichen und professionellen Weise.
• Verwaltung von Reservierungen, Stornierungen und Änderungen.

Skills

Kundenservice

Grundkenntnisse in Buchhaltung

Kommunikationsfähigkeiten

Zeitmanagement

Education

High School Diplom oder gleichwertige Erfahrung

Tools

Computer

Telefon

Job description

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Job Overview

The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors.

What You'll Be Doing

1. Greeting and Check-In: Welcome guests, clients, or customers in a friendly and professional manner. Assist with the check-in process, verify reservations, and provide necessary information about the facility's services, amenities, and policies.
2. Check-Out and Payment Processing: Handle check-out procedures, process payments, and issue invoices or receipts as needed. Ensure accuracy in billing and resolve any payment-related queries.
3. Phone and Email Communication: Answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required. Respond to emails and inquiries promptly and professionally.
4. Reservation Management: Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry and maintain an up-to-date reservation system.
5. Guest Services: Assist guests with requests such as room changes, additional amenities, directions, and local recommendations. Address and resolve guest complaints or concerns in a timely and courteous manner.
6. Administrative Tasks: Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable.
7. Security and Access Control: Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed. Collaborate with security personnel when necessary.
8. Cash Handling: Handle cash transactions accurately and securely. Maintain an organized cash drawer and reconcile transactions at the end of each shift.
9. Multi-Tasking: Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks.
10. Collaboration: Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction.
11. Emergency Response: Follow established procedures for emergency situations, such as fire alarms or medical emergencies. Provide assistance to guests and staff as needed.

Skills And Abilities

High school education or equivalent experience. Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred. Ability to remain calm and professional under pressure. Proficiency in operating a computer, calculator, phone and other office equipment. Excellent communication skills, both written and verbal, with good organizational and efficient time management skills.

Working Conditions & Physical Effort

Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines. The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises. The exposure to hazards or physical risks requires following basic safety precautions and use of applicable protective equipment.

Benefits

Benefits for Full Time employees may include:

• Health, Dental and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Identity Theft Protection
• Flexible Spending Accounts
• 401(k) Retirement Plan with Company Match
• Paid Time Off, Vacation and Holidays
• Employee Assistance Program
• AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

*Benefits vary by location*

Part-Time Benefits Also Available!

Additional Information

Seniority level: Entry level

Employment type: Full-time

Job function: Management and Manufacturing

Industries: Hospitality

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