Front Desk Agent

Wyndham Hotels & Resorts; Village of Johnson City (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Office Agent for a temporary summer position. This role is perfect for students looking to gain valuable experience in customer service. As a Front Office Agent, you will provide exceptional service to guests, manage check-ins and checkouts, and promote hotel offerings. Join a dynamic team where your contributions will enhance guest experiences and help maintain high standards of service. This is a fantastic opportunity to develop your skills in a supportive environment while enjoying the summer season.

Qualifications

• Experience in hospitality preferred.
• Ability to communicate effectively verbally and in writing.

Responsibilities

• Provide attentive and efficient service to guests during check-in and checkout.
• Respond to guest inquiries regarding restaurants and entertainment.
• Promote hotel promotions and maintain a clean work area.

Skills

Customer Service

Communication Skills

Multitasking

Problem-Solving

Computer Skills

Education

High School Diploma or Equivalent

College Coursework in Related Field

Tools

Front Desk Computer Systems

Job description

The provided job description is comprehensive but contains some formatting inconsistencies and redundancies. It would benefit from clearer separation of sections and removal of duplicate content. Here is a refined version:

About Highgate

Highgate is a premier real estate investment and hospitality management company, recognized as an industry innovator. It is a dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with a growing presence in Europe, Latin America, and the Caribbean. The company's global portfolio exceeds $20 billion in assets and generates over $5 billion in revenue. Highgate offers expert guidance throughout all stages of the hospitality property cycle, from planning and development to recapitalization or disposition. The company also develops bespoke hotel brands and utilizes industry-leading proprietary revenue management tools to optimize performance and asset value. With an experienced leadership team, Highgate is a trusted partner for top ownership groups and major hotel brands. The company maintains offices in London, New York, Dallas, and Seattle.

Location

Hampton Inn Johnson City, 630 Field Street, Johnson City, NY 13790

Position

Front Office Agent (Temporary Summer Position)

Overview

The Front Office Agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in, their stay, and checkout, while maximizing room revenue and occupancy. This is a temporary summer position, ideal for students home for the summer.

Responsibilities

• Respond to guest inquiries regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Be aware of all rates, packages, and promotions listed in the Red Book.
• Familiarize with all in-house groups and restricted dates.
• Gather necessary information for reservations and quote rates accordingly.
• Understand hospitality terminology and emergency procedures.
• Handle check-ins and checkouts courteously and efficiently.
• Use proper radio etiquette when communicating with staff.
• Operate all relevant front desk computer systems.
• Complete shift checklists and reports accurately and timely.
• Balance and prepare paperwork for shift closing.
• Promote hotel promotions and guest programs.
• Maintain a clean work area and assist guests with safes as needed.

Qualifications

• College coursework in related field helpful.
• Experience in hospitality preferred.
• High School diploma or equivalent required.
• Computer skills required.
• Customer service experience preferred.
• Ability to communicate effectively verbally and in writing.
• Friendly, courteous, and attentive demeanor.
• Ability to multitask, prioritize, and maintain attendance.
• Professional appearance and grooming standards.
• Compliance with hotel standards and regulations.
• Problem-solving skills and initiative.
• Ability to cross-train in other hotel areas.
• Maintain confidentiality and demonstrate proactive guest service.