Front Desk Agent

River Link Hotels; New London (CT); On-site; USD 30,000 - 50,000; Full time

Job summary

A forward-thinking company is seeking a Front Desk Agent to be the welcoming face for guests at a bustling hotel. This full-time role is perfect for someone with a passion for customer service and hospitality. You'll be responsible for creating memorable experiences by managing reservations, assisting guests with check-in and check-out, and providing information about the hotel's amenities. If you thrive in a dynamic environment and enjoy helping others, this position offers a fantastic opportunity to grow within the hospitality industry.

Qualifications

• Experience in a customer-facing role within the hotel industry.
• Ability to manage reservations and provide excellent guest service.

Responsibilities

• Perform check-in and check-out procedures efficiently.
• Manage reservations and provide information about rooms and rates.
• Respond to guest complaints promptly and professionally.

Skills

Customer service attitude

Excellent communication skills

Organizational skills

Familiarity with hotel reservation software

Experience as a Hotel Front Desk Agent

Understanding of travel websites

Tools

Hotel reservation software

Job description

Job Title: Front Desk Agent at River Link Hotels

Join us to apply for the Front Desk Agent role at River Link Hotels.

Hilton Garden Inn Mystic/Groton is hiring a hotel Front Desk Agent to serve as the first point of contact for guests and manage all aspects of their accommodation. This is a Full-Time position. Responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have customer service experience and work in the hotel industry, we would like to meet you. Your role will be to create a pleasant and memorable stay for our guests.

Responsibilities

• Perform check-in and check-out procedures
• Manage online and phone reservations
• Inform customers about payment methods and verify credit card data
• Register guests, collecting contact details and stay dates
• Welcome guests and assign rooms upon arrival
• Provide information about the hotel, rooms, rates, and amenities
• Respond to guest complaints professionally and promptly
• Coordinate with housekeeping to ensure rooms are clean and ready
• Confirm group reservations and arrange services for VIPs and events
• Upsell additional facilities and services when appropriate
• Maintain records of bookings and payments

Skills

• Experience as a Hotel Front Desk Agent, Receptionist, or similar role
• Familiarity with hotel reservation software
• Understanding of travel websites like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Hospitality