Front Desk Agent Part time 3pm-11pm

StepStone Hospitality; Providence (RI); On-site; USD 30,000 - 40,000; Part time

Job summary

An established industry player is seeking a Front Desk Agent to join their team. This part-time role requires excellent customer service skills and the ability to manage various tasks, including issuing room keys, handling reservations, and addressing guest inquiries. The ideal candidate will have strong communication abilities and a knack for utilizing office software. If you enjoy working in a dynamic environment and are passionate about providing exceptional hospitality, this opportunity is perfect for you.

Qualifications

• Ability to lift and pull a minimum of 20 pounds.
• Good hearing, writing, and typing skills.

Responsibilities

• Issue room keys and escort instructions directly to guests.
• Calculate bills, collect payments, and give change to guests.
• Maintain records of room availability and rates.

Skills

Customer Service

Communication Skills

Office Software Proficiency

Education

High School Diploma

Tools

GPX Communication System

Job description

Join to apply for the Front Desk Agent Part time 3pm-11pm role at StepStone Hospitality.

Responsibilities:

• Issue room keys and escort instructions directly to guests.
• Sort, track, and manage incoming mail, messages, and packages.
• Transmit and receive messages via all communication channels, including GPX and phone.
• Address inquiries related to hotel services, guest registration, shopping, dining, entertainment, and travel directions.
• Maintain records of room availability and rates.
• Calculate bills, collect payments, and give change to guests.
• Make, confirm, and cancel reservations through all communication channels.
• Post charges such as room, food, liquor, or telephone to guest bills if interfaces are unavailable.
• Arrange reservations for transportation and entertainment as needed.
• Secure guest valuables in the hotel safe deposit box or coordinate with Housekeeping.
• Utilize various office software accurately.
• Assist with room service orders and room calls when available.
• Maintain comprehensive knowledge of each shift, including night audits.

Requirements:

• Ability to lift and pull a minimum of 20 pounds.
• Physical abilities include pushing, bending, stooping, reaching, and manual dexterity.
• Good hearing, writing, and typing skills.
• Ability to stand for extended periods.
• Willingness to work weekends.
• Other duties as assigned.

EEOC: StepStone Hospitality is an equal opportunity employer committed to diversity and inclusion.