Front Desk Agent

River Link Hotels; Groton (CT); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a Front Desk Agent to be the welcoming face of their hotel. In this full-time role, you'll manage guest check-ins and reservations, ensuring a smooth and enjoyable experience for all visitors. Your exceptional customer service skills will shine as you assist guests with inquiries about rooms, rates, and amenities. This is a fantastic opportunity to grow in a dynamic environment where creating memorable stays for guests is the top priority. Join a team dedicated to excellence and make a difference in the hospitality experience!

Qualifications

• Experience in customer service and the hotel industry is essential.
• Proficiency with hotel reservation software is required.

Responsibilities

• Perform check-in and check-out tasks efficiently.
• Manage online and phone reservations for guests.

Skills

Customer service oriented

Experience as a Hotel Front Desk Agent

Proficiency with hotel reservation software

Understanding of travel planning websites

Excellent communication skills

Organizational skills

Tools

Hotel reservation software

Job description

Join to apply for the Front Desk Agent role at River Link Hotels.

Hilton Garden Inn Mystic/Groton is hiring for a hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. This is a Full-Time position. Responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests by collecting necessary information (like contact details and stay dates)
• Welcome guests upon arrival and assign rooms
• Provide information about the hotel, available rooms, rates, and amenities
• Respond to client complaints professionally and promptly
• Coordinate with housekeeping to ensure rooms are clean and ready
• Confirm group reservations and arrange personalized services for VIPs and event attendees
• Upsell additional facilities and services when appropriate
• Maintain updated records of bookings and payments

Skills

• Experience as a Hotel Front Desk Agent, Receptionist, or similar role
• Proficiency with hotel reservation software
• Understanding of travel planning websites like Booking and TripAdvisor
• Customer service oriented
• Excellent communication and organizational skills

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Restaurants