Front Desk Agent

Highgate; Manchester (NH); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Agent to deliver exceptional service to guests. This entry-level role is perfect for those with a passion for customer service and a desire to work in a dynamic environment. Responsibilities include managing check-ins and checkouts, assisting guests with inquiries, and maintaining high standards of appearance and service. Join a team that values warmth and professionalism, where your contributions directly enhance guest experiences. This is a fantastic opportunity to grow your career in a premier hospitality setting.

Qualifications

• Experience in hospitality or related field preferred.
• Strong computer and customer service skills are essential.

Responsibilities

• Provide courteous service to guests during check-in and checkout.
• Handle inquiries regarding services and maintain a clean work area.

Skills

Customer Service

Effective Communication

Multitasking

Education

High School Diploma

College Coursework in Related Field

Tools

Front Desk Computer System

Job description

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Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Compensation Type: Hourly

Location: Springhill Suites Manchester, 975 Perimeter Rd, Manchester, NH 03103

Overview

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities

1. Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
2. Follow all cash handling and credit policies.
3. Be aware of all rates, packages and special promotions as listed in the Red Book.
4. Be familiar with all in-house groups.
5. Be aware of closed out and restricted dates.
6. Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
7. Be familiar with hospitality terminology.
8. Have knowledge of emergency procedures and assist as needed.
9. Handle check-ins and checkouts in a friendly, efficient and courteous manner.
10. Use proper two-way radio etiquette at all times when communicating with other employees.
11. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
12. Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
13. Be able to complete a bucket check, room rate verification report, and housekeeping report.
14. Balance and prepare individual paperwork for closing of shift according to hotel standards.
15. Maintain and market promotions and guest programs.
16. Maintain a clean work area.
17. Assist guests with safe deposit boxes.

Qualifications

1. College coursework in related field helpful.
2. Experience in a hotel or related field preferred.
3. High School diploma or equivalent required.
4. Computer experience required.
5. Customer Service experience preferred.
6. Maintain a warm and friendly demeanor at all times.
7. Effective verbal and written communication skills with all levels of employees and guests.
8. Ability to multitask and prioritize departmental functions.
9. Maintain regular attendance and high standards of personal appearance.
10. Comply with hotel standards and regulations to ensure safe and efficient operations.
11. Handle problems proactively, including anticipating, preventing, and solving issues.
12. Ability to understand and apply complex information from various sources.
13. Cross-train in other hotel-related areas.
14. Maintain confidentiality of information.
15. Show initiative, including anticipating guest or operational needs.
16. Perform other duties as requested by management.

Additional Info

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Hospitality