Front Desk Agent

BN Management Co; Gretna (LA); Presencial; USD 26.000 - 32.000; Jornada completa

Descripción de la vacante

Hilton is seeking a Hotel Desk Agent in Gretna, LA to warmly greet guests, assign rooms, handle front desk duties, and assist with billing and inquiries. The role includes safeguarding valuables and providing local recommendations, using Hilton-approved phone language.

This on-site position requires attentiveness to guest needs and accurate record-keeping, with routine cash handling and billing tasks. Responsibilities emphasize maintaining room availability, proper key handling, and delivering a

Formación

• Greets and welcomes guests.
• Assigns rooms and keys (never announcing room numbers).
• Maintains room availability and front desk records.
• Handles cash transactions and billing inquiries.
• Prepares bills and collects payments for visits.
• Assists in solving billing discrepancies.
• Answers inquiries about hotel area, services, and local attractions.
• Secures patrons’ valuables in the safe.
• Provides dining, shopping, and sightseeing recommendations.
• Uses brand-approved verbiage when answering phones.

Responsabilidades

• Greets and welcomes guests.
• Assigns rooms and keys (never disclosing room numbers).
• Maintains current room availability.
• Handles cash transactions and billing tasks.
• Prepares and collects payments for visits.
• Resolves billing discrepancies when needed.
• Informs guests about local area and services.
• Secures valuables in safe with proper procedures.
• Offers recommendations for places to visit, eat, and shop.
• Answering phones with correct Hilton verbiage.
• Maintains accurate hotel records.

Conocimientos

Guest service

Cash handling

Multitasking

Concierge assistance

Descripción del empleo

JOB DESCRIPTION- Hotel Desk Agent Summary/Objective The hotel desk agent greets and welcomes guests to the establishment and makes them feel comfortable in their environment. Essential Functions. 1. Greets and welcomes guests. 2. Assigns rooms and keys. (never giving out room number out loud) 3. Maintains room availability. 4. Collects and distributes cash handling for hotel 5. Prepares bills and collects payment for visits. 6. Assists in solving billing discrepancies. 7. Answers inquiries regarding hotel area and services. 8. Secures patrons’ valuables in the safe. 9. Provides suggestions of places to visit eat and shop. 10. Answering phone is using correct brand verbiage. 11. Maintains hotel records. 12. Insure the safety of our guest’s property assets; never open door for guest’s who forgot their key (redirect them back to the front desk) Hilton PEP is helpful