Front Desk Agent Hampton Inn & Suites Harvey

BN Management Co; Harvey (LA); On-site; USD 17,000 - 22,000; Full time

Job summary

Bn-Management-Co- in Harvey, LA, is seeking a courteous Hotel Desk Agent to greet guests, assign rooms and keys, and help keep the front desk running smoothly.

You will handle cash, prepare bills, collect payments, answer inquiries about local attractions, secure valuables in the safe, and ensure guest records and safety procedures are followed.

Responsibilities

• Greet and welcome guests.
• Assign rooms and keys.
• Maintain room availability.
• Manage cash handling and prepare bills.
• Collect payments and resolve billing discrepancies.
• Answer inquiries about hotel area and services.
• Secure valuables in the safe.
• Provide local recommendations.
• Answering phone using brand verbiage.
• Maintain hotel records.

Skills

Greet guests

Cash handling

Billing inquiries

Phone etiquette

Job description

JOB DESCRIPTION- Hotel Desk Agent Summary/Objective The hotel desk agent greets and welcomes guests to the establishment and makes them feel comfortable in their environment. Essential Functions. 1. Greets and welcomes guests. 2. Assigns rooms and keys. (never giving out room number out loud) 3. Maintains room availability. 4. Collects and distributes cash handling for hotel 5. Prepares bills and collects payment for visits. 6. Assists in solving billing discrepancies. 7. Answers inquiries regarding hotel area and services. 8. Secures patrons’ valuables in the safe. 9. Provides suggestions of places to visit eat and shop. 10. Answering phone is using correct brand verbiage. 11. Maintains hotel records. 12. Insure the safety of our guest’s property assets; never open door for guest’s who forgot their key (redirect them back to the front desk) Hilton PEP is helpful