Front Desk Agent

StepStone Hospitality; Pittsburgh (Allegheny County); On-site; USD 27,000 - 38,000; Full time

Job summary

StepStone Hospitality in Pittsburgh is seeking a friendly Front Desk Clerk to manage check-ins and check-outs, assist guests, and uphold brand standards.

You will generate daily reports, respond to inquiries, maintain a welcoming reception, and support other duties as needed. Prior hotel front desk experience welcomed; high school diploma required or equivalent.

Qualifications

• Proficient with computer systems; Hilton brand systems helpful.
• Strong communication and interpersonal skills.
• Ability to handle difficult situations with professionalism.
• High school education preferred; relevant training/experience required.
• Previous hotel front desk experience preferred.

Responsibilities

• Oversee daily front desk operations including check-ins and check-outs.
• Generate and distribute reports for management review.
• Address guest inquiries, concerns, and special requests with professionalism.
• Maintain a clean, organized, and welcoming front desk area.
• Other duties as assigned.

Skills

Communication skills

Interpersonal skills

Customer service

Professionalism

Problem solving

Education

High school diploma or equivalent

Tools

Hilton brand systems

Hotel front desk software

Job description

Description

Key Responsibilities:

Oversee daily front desk operations, including check-ins, check-outs, and guest assistance.

Generate and distribute necessary reports for management review

Address guest inquiries, concerns, and special requests with professionalism and efficiency.

Maintain a clean, organized, and welcoming front desk area.

Other duties as assigned

We are an Equal Opportunity Employer.

Requirements

Proficient with computer systems, Hilton brand systems experience a plus

Strong communication and interpersonal skills

Ability to handle difficult situations and maintain professionalism

High school education preferred; relevant training and experience required

Previous experience in a hotel environment preferred