Front Desk

FRANK HOTELS LINCOLN CITY LLC; Lincoln City (OR); On-site; USD 30,000 - 42,000; Full time

Job summary

FRANK HOTELS LINCOLN CITY LLC is seeking a friendly Front Desk Agent in Lincoln City, Oregon. You will greet guests, answer phones, handle emails, process payments, and assist with check-in and check-out. Strong hospitality and computer skills are essential.

You will collaborate with hotel staff to resolve inquiries, maintain an orderly desk, and provide exceptional guest service with a positive, can-do attitude. Multilingual abilities are highly desirable to communicate with diverse guests.

Qualifications

• Must have top-notch customer service skills.
• Friendly, approachable, and detail-oriented.
• Comfortable and competent on the computer.
• Good communication with guests via phone, email, and in person.
• Multilingual or bilingual abilities are highly desirable.

Responsibilities

• Answering phones
• Responding to email
• Processing payments
• Navigating computer systems
• Responding to inquiries in person
• Checking guests in and out
• Communicating with other hotel staff
• Maintaining an orderly desk and office

Skills

Customer service

Communication

Attention to detail

Computer skills

Phone etiquette

Team collaboration

Multilingual

Hospitality mindset

Tools

Hotel management software

Job description

Hotel front desk agents are the first line of customer service for the hotel industry. Personnel in this role speak to guests by phone, email, and in person to ensure they have a positive experience from booking to checking out. Our team is looking for someone with top notch customer service skills. You must be friendly, approachable, and also detail oriented and comfortable and competent on the computer. A positive and can-do attitude is a must.Some of the key responsibilities of a Front Desk Agent include:Answering phonesResponding to emailProcessing paymentsNavigating computer systemsResponding to inquiries in personChecking guests in and outCommunicating with other hotel staffMaintaining an orderly desk and officeStrong hospitality skills with a passion for providing excellent guest service.Multilingual or bilingual abilities are highly desirable for effective communication with diverse guests.Proficient in front desk operations, including knowledge of hotel management software.Excellent phone etiquette to handle inquiries professionally and courteously.Familiarity with night audit procedures is beneficial for those interested in evening shifts.Strong organizational skills with attention to detail to manage multiple tasks efficiently.Ability to work collaboratively within a team while also being self-motivated when necessary.