Front Desk Agent

Clover Hospitality Group; Greensboro (NC); In loco; USD 19.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Bonus by performance

Free uniforms

Paid time off

Flexible scheduling

Career growth

Competitive pay

Descrizione del lavoro

Clover Hospitality Group is seeking a friendly Front Desk Agent to greet guests and manage check-in/check-out with accuracy. You will assist guests, issue keys, process payments, and coordinate with housekeeping to ensure room availability. Strong communication and a positive attitude are essential for exceptional service.

The role involves answering inquiries, handling reservations, and representing the hotel with professionalism. A courteous, guest-focused approach is required.

Competenze

• Friendly and outgoing personality.
• Familiarity with hospitality industry standards.
• Proficient in English; knowledge of other languages is a plus.
• Computer literacy.
• Able to resolve issues with a customer-focused orientation.
• Able to lift 30 pounds.

Mansioni

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Conoscenze

Friendly personality

Hospitality knowledge

English proficiency

Computer literacy

Customer-focused problem solving

Physical stamina

Descrizione del lavoro

Benefits:

Bonus based on performance

Free uniforms

Paid time off

Benefits/Perks

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job Summary

We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

Monitor the maintain knowledge of hotel operations and activities

Take reservations and answer questions via phone, email, and in-person

Build rapport with guests and identify their needs through friendly conversation and open-ended questions

Describe the features and amenities of guest rooms

Ensure compliance with health and quality standards

Qualifications

Friendly and outgoing personality

Familiarity with hospitality industry standards

Proficient in English; knowledge of other languages is a plus

Computer literacy

Able to resolve issues with a customer-focused orientation

Able to lift 30 pounds