Front Desk Guest Experience Specialist

PM New Logo; Nashville (TN); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Hotel discounts

Growth opportunities

Job summary

Holiday Inn Opryland in Nashville is seeking a friendly Guest Service Agent to welcome guests at the front desk and ensure smooth check-in/check-out processes.

You will provide local recommendations, manage guest inquiries, and handle cash transactions using the property management system, contributing to an excellent guest experience.

Qualifications

• High School diploma or equivalent.
• 3–6 months related experience preferred.
• Must be a friendly, people-person with excellent communication.
• Able to stand, walk, and lift up to 50 pounds.

Responsibilities

• Greet guests and manage check-in/check-out using PMS.
• Share knowledge of local restaurants, entertainment, and events.
• Handle cash transactions accurately and maintain front desk operations.

Skills

Front desk

Customer service

Communication

Cash handling

Local knowledge

People skills

Team player

Education

High School diploma or equivalent

Tools

Property Management System (PMS)

Databases

CRM software

Job description

Guest Service Agent |Holiday Inn Opryland |Nashville TN

Job Category: Front Desk

Requisition Number: GUEST019497

• Posted : August 10, 2026
• Closed : September 16, 2026
• Full-Time

Locations

Showing 1 location

Description

What You’ll Do:

You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you’ll be making sure all guests receive excellent service from check-in to check-out. A lot goes into creating a perfect hotel stay, and you’ll play a huge role in this. We are looking to you to OWN the front desk area.

Here are a few of the other tasks that will keep you busy on a daily basis:

• Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches.
• You will have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests.
• You'll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job.

Where You’ve Been:

We’re looking for someone with a High School diploma (or equivalent) and preferably three to six months of related experience. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won’t be a great fit .

When You’re Here:

Sometimes you’ll be behind the desk—but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there’s a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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