Front Desk Agent

BENCHMARK; Gainesville (FL); On-site; USD 30,000 - 35,000; Full time

Benefits offered by this job

Competitive pay and benefits package

Work-life balance

Career growth opportunities

Job summary

BENCHMARK in Gainesville, Florida is seeking a Front Desk Agent who will serve as the first point of contact for guests, providing friendly and efficient check-in and check-out services. This role requires strong communication skills and a passion for hospitality to exceed guest expectations.

You'll assist with guest inquiries and maintain a professional atmosphere at the front desk. Benefits include a competitive pay package, support for career growth, and a welcoming team environment.

Qualifications

• Strong communication skills in English.
• Ability to multitask and remain calm in a fast-paced environment.
• Comfort with basic computer and technology use.

Responsibilities

• Provide friendly, efficient check-in and check-out services.
• Handle all cashier and payment functions accurately.
• Assist guests with local recommendations and concierge support.

Skills

Strong communication skills

Multitasking

Customer service

Education

High school diploma or equivalent

Job description

Position Overview

Front Desk Agents are the heart of the hotel experience. As the first and last impression of the property, you will welcome guests with warmth and genuine hospitality, ensuring every guest feels valued and cared for from check‑in to check‑out.

What You’ll Do

• Provide friendly, efficient check‑in and check‑out services
• Handle all cashier and payment functions accurately
• Enter and update reservations, group blocks, and guest information
• Assist guests with local recommendations, property information, and concierge support
• Maintain a clean and professional front desk area and lobby presence
• Support guest needs with care, urgency, and professionalism
• Collaborate with all departments to ensure an excellent guest experience
• Monitor and maintain sundry shop inventory and transactions
• Collect guest feedback with enthusiasm and genuine interest

What We’re Looking For

• High school diploma or equivalent
• Strong communication skills in English
• Comfort with basic computer and technology use
• A warm, welcoming, and helpful demeanor
• Ability to multitask and remain calm in a fast‑paced environment
• A genuine passion for hospitality and exceeding guest expectations

Why You’ll Love Working Here

• Competitive pay and benefits package
• Work‑life balance and a supportive team environment
• Career growth opportunities with DH&R Hotels
• A workplace culture built on respect, teamwork, and positivity

Compensation

$0.01 - $0.01

Equal Opportunity Employer

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.