Front Desk Agent

Hospitality Management Corporation; Whitefish (MT); On-site; USD 39,000 - 40,000; Full time

Benefits offered by this job

401K

Great benefits package

Promotional opportunities

Job summary

Hospitality Management Corporation is seeking a Front Desk Agent for Baymont by Wyndham in Whitefish, MT. The role involves greeting guests, managing check-ins and check-outs, and handling reservations. Candidates should possess strong customer service skills and a high school diploma.

The position offers a starting wage of $19.00/hour and includes a great benefits package. Effective time management and problem-solving skills are key to success in this fast-paced role.

Qualifications

• Experience with an IHG branded hotel highly desired.
• Knowledge of computer equipment and reservation systems.
• Strong understanding of Microsoft Office products (Excel, Word, Outlook).

Responsibilities

• Greet guests and manage check-ins and check-outs.
• Handle reservations, cancellations, and room assignments.
• Assist guests with questions and local recommendations.
• Address and resolve guest concerns professionally.
• Maintain accurate guest records and room key inventory.

Skills

Time management

Customer service

Computer operation

Microsoft Office skills

Education

High School diploma or equivalent

Job description

Front Desk Agent

BAYMONT BY WYNDHAM OF WHITEFISH, MT

Why Work With Us?

• It’s a fun company to work for!
• We recognize efforts and reward results
• Great benefits package, including industry leading 401K
• Promotional opportunities with a growing company
• $19.00/HOUR

Responsibilities

• Greet guests and manage check-ins and check-outs
• Handle reservations, cancellations, and room assignments
• Assist guests with questions, directions, and local recommendations
• Address and resolve guest concerns professionally
• Maintain accurate guest records and room key inventory
• Support front desk operations as needed

Requirements

• Experience with an IHG branded hotel highly desired
• Be able to manage time effectively, complete required tasks on time
• Knowledge of and ability to operate computer equipment and the reservations system.

Education & Experience

• High School diploma or equivalent required
• Stable work history required
• Strong understand of Microsoft Office products (Excel, Word, Outlook)
• Need to be a team player – if you like to work on an island by yourself, this won’t be a good fit for you!
• Must be able to convey information and ideas clearly
• Must maintain composure and objectivity under pressure
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by guests

HMC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.