Front Desk Agent

Equinox Hospitality; Richardson (TX); On-site; USD 19,286 - 26,174; Full time

Job summary

Equinox Hospitality in Richardson, TX is seeking a Front Desk Agent to warmly welcome guests, check in/out, and provide information on hotel services to ensure a memorable stay.

The role requires 1-2 years front office experience, HS diploma or GED, and a TIPS certification, plus excellent communication skills. This on-site position involves handling guest requests, processing transactions, and upholding safety protocols.

Qualifications

• HS Diploma or GED required.
• TIPS Certification required.
• 1-2 years experience in front office of Hotels.

Responsibilities

• Welcome guests in a friendly, prompt and professional manner.
• Check guests in, issue room keys, provide information on hotel services and room location.
• Record guest preferences in the system and process guest requests or concerns.
• Handle cash and credit card transactions following established procedures.
• Follow safety protocols and report incidents to supervisor.

Skills

Communication skills

Punctual & dependable

Attention to detail

Multi-tasking

Organizing

Problem solving

Teamwork

Integrity

Deadline oriented

Education

HS Diploma or GED

TIPS Certification

Tools

Microsoft Suite

Marriott Guest Systems

Office equipment

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

Job Summary

The Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us. To deliver a great guest experience - a Front Desk Agent will check in and out guests efficiently, and make sure they have all they need for a great stay.

Activities & Responsibilities

Responsibilities may include, but are not limited to:

• Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and also returning guests
• Check guests in, issue room keys, provide information on hotel services and room location
• Ensure required identification is taken from guests at check-in in line with local legislative requirements
• Answer phones in a prompt and courteous manner
• Up-sell rooms where possible to maximize hotel revenue
• Answer, record and process all guest calls, messages, requests, questions or concerns
• Record guest preferences in the system
• Check guests out, including resolving any late or disputed charges
• Accurately process all cash and credit card transactions using established procedures
• Issue, control and release guest safe-deposit boxes in line with hotel procedures
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
• Take action to solve guest problems/complaints using appropriate service recovery guidelines
• Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty

Equipment & Technology (examples in parentheses)

• Office equipment (copier, fax, scanner, label maker)
• Microsoft Suite (Excel, Word, Outlook, etc.)
• Marriott Guest Systems

Position Requirements

Minimum Qualifications

Education

• HS Diploma or GED Required
• TIPS Certification

Experience

• 1-2 years experience in front office of Hotels

Skills

• Excellent verbal and written communication skills
• Punctual and dependable
• Attention to detail and accuracy
• Multi-tasking
• Organizing and prioritizing
• Problem analysis and problem-solving skills
• Ability to work independently and with others
• Professional integrity
• Ability to meet deadlines

Work Environment

• Indoor setting with reasonably high noise level
• Flexible to work a variable schedule
• Frequent sitting and walking
• Repetitive use of computer, keyboard, mouse, and phone
• Reading, comprehending, writing, performing calculations, communicating orally, reasoning and analyzing
• Use hands to finger, handle and feel, and reach with hands and arms.

Full-Time/Part-Time Full-Time

Position Front Desk Agent

Hiring Manager(s)

Location ES Richardson

This position is currently accepting applications.