Front Desk Agent

Travelodge North Platte; North Platte (NE); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Great benefits package

401K

Job summary

Travelodge North Platte is seeking a Front Desk Agent to warmly welcome guests and manage check-ins and check-outs at our North Platte, NE location. You will handle reservations, cancellations, and room assignments, and assist guests with questions and local recommendations.

The ideal candidate has experience with MS Office and strong customer service skills, works well in a team, and can manage time effectively to complete tasks on schedule. High school diploma or equivalent required.

Qualifications

• Experience with IHG branded hotels preferred.
• Strong customer service and communication skills.
• Able to manage time and tasks efficiently.

Responsibilities

• Greet guests and manage check-ins and check-outs.
• Handle reservations, cancellations, and room assignments.
• Answer questions and provide local recommendations.
• Resolve guest concerns professionally.

Skills

IHG brand experience

Customer service

Time management

Team player

Education

High School diploma or equivalent

Tools

MS Office

Job description

Front Desk Agent

TRAVELODGE AND PENNY'S DINER OF NORTH PLATTE, NE

Hospitality Management Corporation is a Dallas based privately held provider of management solutions and hospitality industry services, each customized to fit our clients’ unique needs. HMC’s core value and mission is to provide our clients with the finest management expertise the industry has to offer with integrity, honesty and open communication.

When choosing to work for a company, HMC should be your first choice due to a well-deserved record of Honesty, Professionalism, Experience, Innovation, Flexibility, Customer Service and most importantly – Results.

HMC believes that a company is only as strong as its team members. Team members are encouraged by their superiors to push themselves and are provided with the resources to ensure that success is achieved.

We are currently searching for a Front Desk Agent for the TRAVELODGE AND PENNY'S DINER OF NORTH PLATTE, NE

Why Work With Us?

• It’s a fun company to work for!
• We recognize efforts and reward results
• Great benefits package, including industry leading 401K
• Promotional opportunities with a growing company

Responsibilities

• Greet guests and manage check-ins and check-outs
• Handle reservations, cancellations, and room assignments
• Assist guests with questions, directions, and local recommendations
• Address and resolve guest concerns professionally
• Maintain accurate guest records and room key inventory
• Support front desk operations as needed

Requirements:

• Experience with an IHG branded hotel highly desired
• Be able to manage time effectively, complete required tasks on time
• Knowledge of and ability to operate computer equipment and the reservations system.

Education & Experience:

• High School diploma or equivalent required
• Stable work history required
• Strong understand of Microsoft Office products (Excel, Word, Outlook)
• Need to be a team player – if you like to work on an island by yourself, this won’t be a good fit for you!
• Must be able to convey information and ideas clearly
• Must maintain composure and objectivity under pressure
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by guests

HMC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.