Hotel Front Desk Agent

Clarion Inn; Nashua (NH); On-site; USD 32,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts

Advancement and training

Job summary

Clarion Inn in Nashua, NH seeks a friendly Front Desk Agent to welcome guests, manage check-ins/outs, and ensure a smooth, pleasant stay.

You will handle reservations, answer inquiries, and assist with local information while coordinating with housekeeping and other teams to maintain a welcoming lobby.

Qualifications

• High school diploma or equivalent required.
• Hospitality experience preferred.
• Proficient in Microsoft Office; PMS familiarity (Opera/Cloudbeds) a plus.
• Excellent communication and interpersonal skills.
• Ability to multitask and stay organized.
• Flexible availability including weekends and holidays.
• Bilingual or multilingual abilities a plus.

Responsibilities

• Greet guests warmly at arrival and departure.
• Check-in and check-out with accuracy.
• Answer calls, respond to inquiries, and take reservations.
• Assign rooms and accommodate guest preferences.
• Handle complaints promptly and escalate when needed.
• Process payments and issue keys; maintain guest accounts.
• Provide information on hotel services and local attractions.
• Coordinate with housekeeping and maintenance.
• Keep front desk organized and compliant with policies.

Skills

Customer service

Front desk experience

Communication

Multitasking

Organization

Education

High school diploma or equivalent

Tools

PMS systems (Opera / Cloudbeds)

Job description

Job Summary

We are looking for a friendly, organized, and customer-focused Front Desk Agent to be the first point of contact for our guests. The ideal candidate will provide exceptional service, handle check-in/check-out procedures smoothly, and ensure a welcoming experience throughout each guest’s stay.

Key Responsibilities

• Greet guests warmly and professionally upon arrival and departure


• Check guests in and out efficiently, ensuring accurate entry of information


• Answer phone calls, respond to guest inquiries, and make reservations


• Manage room assignments and accommodate guest preferences when possible


• Handle guest complaints or issues promptly and courteously, escalating as needed


• Process payments, issue room keys, and maintain guest accounts


• Provide information about hotel services, local attractions, and travel directions


• Coordinate with housekeeping and maintenance to ensure room readiness


• Maintain a clean and organized front desk area


• Follow all hotel policies, procedures, and safety standards

Qualifications

• High school diploma or equivalent required; hospitality experience preferred


• Previous experience in customer service or front desk roles a plus


• Proficient in Microsoft Office and basic computer systems; knowledge of [PMS system, e.g., Opera or Cloudbeds] is a plus


• Excellent communication and interpersonal skills


• Ability to multitask, stay organized, and remain calm under pressure


• Professional appearance and a positive attitude


• Flexible availability, including weekends, evenings, and holidays


• Bilingual or multilingual abilities are a plus

Benefits (optional)

• Competitive pay


• Employee discounts on hotel stays and services


• Opportunities for advancement and training