Front Desk Agent

Kolter Hospitality; Sarasota (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Kolter Hospitality in Sarasota, FL seeks a Front Desk Agent to deliver exceptional guest service from check-in to check-out. You will greet guests by name, handle requests, coordinate amenities, and manage cashiering activities in a fast-paced environment.

The role emphasizes accuracy, brand compliance, and safety procedures while supporting meeting spaces and event setups. This is a full-time, on-site position in a hospitality setting.

Qualifications

• Proven ability to greet guests and provide personalized service.
• Experience handling check-in/check-out and cashiering tasks.
• Ability to follow brand standards and safety procedures.

Responsibilities

• Assist guests with check-in and check-out processes.
• Coordinate guest requests and notify guests of hotel services.
• Welcome guests by name and ensure a welcoming experience.
• Cashier and settle charges; maintain accurate billing records.
• Set up and break down meeting spaces and assist with catering or food service.

Skills

Guest service

Check-in / Checkout

Cashiering

Upselling

Job description

Overview

A Kolter Hospitality Front Desk Agent delivers service excellence to our guests creating a comfortable and welcoming environment. This position is responsible for processing check-ins and check outs, issuing room keys, and resolving guest issues with complying with all Kolter Hospitality and Hyatt standards, policies and procedures.

Performance Expectations

• Assist guests with check-in and check-out processes.


• Coordinate all guest requests.


• Inform guests of hotel services, features and room amenities.


• Welcome the guest by name whenever possible.


• Prepare, set up, stock, take down, clean and provide quality beverages and food products, adhering to all recipe and presentation standards.


• Set up and break down meeting space.


• Prepare food for meetings/events.


• Follow the hotel’s rate structures, discounts and sell/upsell strategies.


• Performs cashiering tasks like bill/invoice settlement, posting charges, adjustments, etc.


• Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.


• Cancel room reservations according to policy.


• Report any items in need of repair.


• Follow all safety procedures while working.

Behavioral Expectations

• Be effective and innovative in handling and solving problems in the workplace.


• Remain positive and helpful while working in a fast-paced environment.


• Committed to the success and growth of the company.


• Act honorably, even when no one is watching.


• Eagerness to grow and/or develop within the company


• Passionately provide personalized guest service

Equal Opportunity Employer


M/F/Veteran/Disability


Drug Free Workplace


Kolter Hospitality Participates in E-Verify