Front Desk Agent

Exploria Resorts; Florida; On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health insurance with HSA/FSA

Dental insurance

Vision insurance

Life/AD&D insurance

Short/Long-term disability

401(k)

PTO

Paid holidays

Employee referral program

Room rate discounts

Growth opportunities

Job summary

Exploria Resorts is seeking a Front Desk Agent in Clermont, FL to welcome guests and ensure a smooth check-in/out experience. You will answer questions, recommend activities and restaurants, and handle guest inquiries with courtesy.

Responsibilities include greeting guests, checking them in/out, and delivering outstanding service. Must be able to work weekends/holidays. This full-time role offers benefits and opportunities within Exploria Resorts.

Qualifications

• Must have strong hospitality and communication skills to interact with guests professionally.
• Good computer skills and detail-oriented approach.
• Bi-lingual is a plus.

Responsibilities

• Greet guests at the front desk and check them in/out.
• Answer questions and provide information on local activities and dining.
• Handle phone inquiries and reservations with courtesy and efficiency.
• Provide outstanding customer service to all guests.
• Perform other duties as assigned by management.

Skills

Hospitality

Communication

Multitasking

Bilingual (English/Spanish)

Tools

Computer literacy

Job description

Don't miss this incredible opportunity to join our Exploria Resorts team and create lasting memories for our guests. If you are passionate, customer service-oriented, and dedicated, we invite you to apply today. Your journey to a fulfilling career in hospitality starts here!What does Exploria Resorts have to offer? Serving the vacation ownership and hospitality industry for over 25 years, Exploria Resorts offers full-time employees competitive benefits including Health insurance with HSA and FSA options, Dental Insurance, Vision Insurance, Life/AD&D insurance, Short – Long- Term Disability coverage, 401(k), PTO, Paid Holidays, Employee Referral Program, room rate discounts, growth opportunities, and more!Front Desk AgentFull-Time$16.00/Hour3 pm-11 pm, Weekends and Holidays are Required.Location: 17805 US-192 Clermont, FL 34714Job Summary:The Front Desk Agent is responsible for ensuring every guest has an enjoyable experience at the resort. A few of the main duties of a front desk agent are greeting guests at the front desk, answering questions, recommending activities and restaurants to guests, and answering any phone calls.Responsibilities and Duties:Responds professionally and courteously to arriving, departing, in-house guests and potential guestsChecks guests in/outProvides outstanding customer service to all guestRespond to telephone and in-person inquiries regarding reservations, hotel information, and guest concernsAll other duties assigned by managementQualifications and Skills:Must have strong hospitality skills and communication skills to interact with guests in a professional mannerMust be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writingAdhere to all cashiering procedures: the verification of all cash, credit card, and transactions during a given shiftGood computer skills and detail-orientedBi-lingual is a plusPhysical Demands:Ability to stand for long periodsConstant computer and phone usageRequired Competencies:Good communication skills with other staff and colleaguesPerform various projects requested by supervisors/managersAbility to follow instructionsDetail orientedPhone etiquetteBe able to work independentlySign up to join our mailing list and hear about future opportunities:Exploria Resorts Recruitment Form