Full-Time Front Desk Agent — Guest Experience

Exploria Resorts; Florida; On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health insurance with HSA/FSA

Dental insurance

Vision insurance

Life/AD&D insurance

Short/Long-term disability

401(k)

PTO

Paid holidays

Employee referral program

Room rate discounts

Growth opportunities

Job summary

Exploria Resorts is seeking a Front Desk Agent in Clermont, FL to welcome guests and ensure a smooth check-in/out experience. You will answer questions, recommend activities and restaurants, and handle guest inquiries with courtesy.

Responsibilities include greeting guests, checking them in/out, and delivering outstanding service. Must be able to work weekends/holidays. This full-time role offers benefits and opportunities within Exploria Resorts.

Qualifications

• Must have strong hospitality and communication skills to interact with guests professionally.
• Good computer skills and detail-oriented approach.
• Bi-lingual is a plus.

Responsibilities

• Greet guests at the front desk and check them in/out.
• Answer questions and provide information on local activities and dining.
• Handle phone inquiries and reservations with courtesy and efficiency.
• Provide outstanding customer service to all guests.
• Perform other duties as assigned by management.

Skills

Hospitality

Communication

Multitasking

Bilingual (English/Spanish)

Tools

Computer literacy

Job description

Exploria Resorts is seeking a Front Desk Agent in Clermont, FL to welcome guests and ensure a smooth check-in/out experience. You will answer questions, recommend activities and restaurants, and handle guest inquiries with courtesy.

Responsibilities include greeting guests, checking them in/out, and delivering outstanding service. Must be able to work weekends/holidays. This full-time role offers benefits and opportunities within Exploria Resorts.