Front Desk Agent

Exploria Resorts; Town of Florida (NY); On-site; USD 21,000 - 25,000; Full time

Job summary

Exploria Resorts in Clermont, FL is seeking a Front Desk Agent to ensure every guest has an enjoyable experience at the resort. You will greet guests at the front desk, answer questions, recommend activities and restaurants, and handle phone inquiries.

This full-time role requires strong hospitality and communication skills, basic computer skills, and the ability to multitask. Bilingual candidates are a plus.

Qualifications

• Must have strong hospitality skills and communicate with guests professionally.
• Ability to understand and follow verbal/written instructions, multitask, and communicate clearly.
• Good computer skills and attention to detail.
• Bi-lingual is a plus.
• Adhere to cashiering procedures and handle cash/credit transactions.

Responsibilities

• Greets guests at the front desk and assists with check-in/check-out.
• Answers questions, recommends activities and restaurants to guests.
• Responds to telephone and in-person inquiries regarding reservations and hotel information.
• Provides outstanding customer service to all guests.
• Performs other duties assigned by management.

Skills

Hospitality skills

Communication skills

Bilingual (nice to have)

Tools

Computer skills

Job description

Job Details: Job Location: Florida OR-15W87 - Clermont, FL, Salary Range: Undisclosed, Don't miss this incredible opportunity to join our Exploria Resorts team and create lasting memories for our guests. If you are passionate, customer service-oriented, and dedicated, we invite you to apply today. Your journey to a fulfilling career in hospitality starts here!

What does Exploria Resorts have to offer?

Serving the vacation ownership and hospitality industry for over 25 years, Exploria Resorts offers full-time employees competitive benefits including Health insurance with HSA and FSA options, Dental Insurance, Vision Insurance, Life/AD&D insurance, Short – Long- Term Disability coverage, 401(k), PTO, Paid Holidays, Employee Referral Program, room rate discounts, growth opportunities, and more!

Front Desk Agent

• Full-Time
• $16.00/Hour
• 3 pm-11 pm, Weekends and Holidays are Required.
• Location: 17805 US-192 Clermont, FL 34714

Job Summary

The Front Desk Agent is responsible for ensuring every guest has an enjoyable experience at the resort. A few of the main duties of a front desk agent are greeting guests at the front desk, answering questions, recommending activities and restaurants to guests, and answering any phone calls.

Responsibilities and Duties

• Responds professionally and courteously to arriving, departing, in-house guests and potential guests
• Checks guests in/out
• Provides outstanding customer service to all guest
• Respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns
• All other duties assigned by management

Qualifications

• Must have strong hospitality skills and communication skills to interact with guests in a professional manner
• Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing
• Adhere to all cashiering procedures: the verification of all cash, credit card, and transactions during a given shift
• Good computer skills and detail-oriented
• Bi-lingual is a plus

Physical Demands

• Ability to stand for long periods
• Constant computer and phone usage

Required Competencies

• Good communication skills with other staff and colleagues
• Perform various projects requested by supervisors/managers
• Ability to follow instructions
• Detail oriented
• Phone etiquette
• Be able to work independently