FRONT DESK GUEST SVC AGENT

ADP, Inc.; Orlando (FL); On-site; USD 17,000 - 22,000; Part time

Job summary

Holiday Inn Express Orlando East is seeking a Front Desk Guest Service Agent for a part-time role during holiday periods. You will greet guests, check in/out, handle reservations, and provide courteous service.

The position requires knowledge of hotel services and procedures and the ability to respond quickly to guest requests while maintaining accuracy and professionalism.

Qualifications

• Previous front desk experience preferred.
• Excellent customer service and communication skills.
• Ability to handle reservations and guest requests professionally.

Responsibilities

• Sell rooms and maximize occupancy and ADR.
• Check in and out guests efficiently and warmly.
• Maintain cash handling and balance cash bank.
• Answer phones promptly and assist with reservations.
• Know hotel policies and services and relay them to guests.
• Maintain room status and communicate needs to the supervisor.

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

FRONT DESK GUEST SVC AGENT

Part Time Holiday Inn Exp - Orlando, Orlando, FL, US

3 days ago Requisition ID: 1157

Please come join us as a front desk agent at our award-winningHoliday Inn Express, OrlandoEast!

Please come join us as a front desk agent at our award-winningHoliday Inn Express, OrlandoEast!

BASIC FUNCTION

To attain the highest level of service to all hotel guests.

SCOPE

Directly responsible for efficient check-in and check-out procedures as well as providing the highest level of professional and courteous service to guests. Must be knowledgeable in all hotel services and policies.

DUTIES AND RESPONSIBILITIES

• 1. Sell rooms so as to maximize the average daily rate and occupancy.
• 2. Check in and out guests in an efficient and friendly manner.
• 3. Maintain cash bank in order to receive payment and make change.
• 4. Answer phones within 3 rings.
• 5. Assist with reservations during each shift as needed.
• 6. Know all Front Desk policies and procedures, including 100% guest satisfaction.
• 7. Be knowledgeable of all hotel outlets and hours of operation.
• 8. Post on a timely basis all laundry, restaurant, and long distance, and other charges as needed.
• 9. Record and process all wake-up calls, and follow up with supervisor for any opportunities.
• 10. Ensure all messages and mail is received by the guests.
• 11. Perform bucket check daily.
• 12. Maintain a current cash list.
• 13. Monitor credit card high balances and obtain authorization for high balances.
• 14. Monitor cash paying guests and maintain credit balances.
• 15. Honor special room requests requiring pre-blocking.
• 16. Know Inn Time (computer program for front desk) procedures.
• 17. Be polite courteous, and helpful to all guests.
• 18. Use response log to ensure all requests are being met.
• 19. Maintain all reports needed in event of the computer going down.
• 20. Know room status at all times.