Front Desk Agent

Hilton-Garden-Inn-Hote; Florida; On-site; USD 26,000 - 35,000; Full time

Job summary

Kolter Hospitality is seeking a Front Desk Agent to welcome guests, handle check-ins/outs, issue keys, and resolve issues in a courteous, professional manner. You will follow standard procedures and contribute to a positive guest experience in a fast-paced environment.

Strong service mindset and a willingness to learn are valued, with opportunities for growth within the company. This role requires weekend availability and basic computer reservation-system skills.

Qualifications

• Experience in customer service or hospitality is a plus.
• Ability to assist guests with check-in/out processes and inquiries.
• Comfort with basic cashiering tasks and using a reservation system.

Responsibilities

• Process check-ins and check-outs and issue room keys.
• Coordinate guest requests and upsell hotel services where appropriate.
• Resolve guest issues following Kolter Hospitality policies and standards.

Skills

Customer service

Hospitality

Reservation system

Tools

Reservation system

Job description

Overview: A Kolter Hospitality Front Desk Agent delivers service excellence to our guests creating a comfortable and welcoming environment. This position is responsible for processing check-ins and check outs, issuing room keys, and resolving guest issues with complying with all Kolter Hospitality standards, policies and procedures.Performance Expectations:Assist guests with check in and check out processes.Coordinate all guest requests.Inform guests of hotel services, features and room amenities.Welcome the guest by name whenever possible.Follow the hotel’s rate structures, discounts and sell/upsell strategies.Performs cashiering tasks like bill/invoice settlement, posting charges, adjustments, etc.Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.Cancel room reservations according to policy.Report any items in need of repair.Follow all safety procedures while working.Behavioral Expectations:Be effective and innovative in handling and solving problems in the workplace.Remain positive and helpful while working in a fast-paced environment.Committed to the success and growth of the company.Act honorably, even when no one is watching.Eagerness to grow and/or develop within the companyPassionately provide personalized guest serviceEqual Opportunity EmployerM/F/Veteran/DisabilityDrug Free WorkplaceKolter Hospitality Participates in E-VerifyGeneral Requirements:Able to work weekendsReport to work on time and in proper uniform.Knowledge and/or ability to operate a computer and reservation system.Experience: None. Customer Service or Hospitality experience a plus.Education: NonePhysical Requirements:Ability to stand/walk for up to 8 hours.Occasional lifting, pushing and pullingKolter Hospitality is proud to be an Equal Employment Opportunity.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Kolter Hospitality is a drug-free workplace. Pre-employment drug test and background check required.