Front Desk Agent

Kolter Hospitality; Orlando (FL); On-site; USD 20,664 - 27,552; Full time

Job summary

Kolter Hospitality is seeking a Front Desk Agent in Orlando to deliver exceptional guest service. You will check guests in and out, issue keys, and resolve issues while upholding Hyatt and Kolter standards. The role requires coordinating guest requests, informing guests about services and amenities, and supporting meeting events with beverage and food service.

Qualified candidates excel in fast-paced environments, communicate effectively, and strive to provide personalized service to every guest.

Qualifications

• Assist guests with check-in and check-out processes.
• Resolve guest issues with courtesy and efficiency.
• Adhere to Kolter Hospitality and Hyatt standards.

Responsibilities

• Assist guests with check-in and check-out.
• Coordinate guest requests and inform guests of hotel services and amenities.
• Prepare, stock, and provide beverages and food for meetings/events.

Skills

Guest service

Cashiering

Upselling

Communication

Job description

Overview

A Kolter Hospitality Front Desk Agent delivers service excellence to our guests creating a comfortable and welcoming environment. This position is responsible for processing check-ins and check outs, issuing room keys, and resolving guest issues with complying with all Kolter Hospitality and Hyatt standards, policies and procedures.

Performance Expectations

• Assist guests with check-in and check-out processes.
• Coordinate all guest requests.
• Inform guests of hotel services, features and room amenities.
• Welcome the guest by name whenever possible.
• Prepare, set up, stock, take down, clean and provide quality beverages and food products, adhering to all recipe and presentation standards.
• Set up and break down meeting space.
• Prepare food for meetings/events.
• Follow the hotel’s rate structures, discounts and sell/upsell strategies.
• Performs cashiering tasks like bill/invoice settlement, posting charges, adjustments, etc.
• Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.
• Cancel room reservations according to policy.
• Report any items in need of repair.
• Follow all safety procedures while working.

Behavioral Expectations

• Be effective and innovative in handling and solving problems in the workplace.
• Remain positive and helpful while working in a fast-paced environment.
• Committed to the success and growth of the company.
• Act honorably, even when no one is watching.
• Eagerness to grow and/or develop within the company
• Passionately provide personalized guest service

Equal Opportunity Employer
M/F/Veteran/Disability
Drug Free Workplace
Kolter Hospitality Participates in E-Verify