Front Desk Agent

Platinum Coastal Group; Fayetteville (NC); Sur place; USD 24 000 - 32 000; Plein temps

Résumé du poste

Platinum Coastal Group is seeking an entry-level front desk associate in Fayetteville, NC. This on-site role serves as the primary guest contact, handling arrivals, departures, questions, requests, and routine front-office needs.

You will welcome guests, assist with check-in/check-out, answer questions about services, and coordinate requests with housekeeping and other departments to ensure a positive guest experience.

Qualifications

• Entry-level role serving as a primary guest contact for arrivals, departures, questions, requests, and front-desk needs.
• Welcome guests and complete check-in and check-out procedures.
• Coordinate guest requests with housekeeping, maintenance, and other departments.
• Maintain accurate guest records, payments, keys, and front-desk communications.

Responsabilités

• Welcome guests and complete check-in and check-out procedures.
• Answer questions about property services, amenities, schedules, and the surrounding area.
• Coordinate guest requests with housekeeping, maintenance, and other departments.
• Maintain accurate guest records, payments, keys, and front-desk communications.

Connaissances

Customer service

Customer

Entry-level

Description du poste

The role
This entry-level position serves as a primary point of contact for guests, handling arrivals, departures, questions, requests, and routine front-office needs.
Work setting: This is an on-site hospitality role with regular face-to-face interaction with guests, visitors, clients, attendees, members, or coworkers. It is not a remote position.
What You’ll Handle

• Welcome guests and complete check-in and check-out procedures
• Answer questions about property services, amenities, schedules, and the surrounding area
• Coordinate guest requests with housekeeping, maintenance, and other departments
• Maintain accurate guest records, payments, keys, and front-desk communications
  

Candidate profile: A strong fit is personable, dependable, composed in busy environments, comfortable starting conversations, attentive to details, and motivated to create a positive guest experience. Prior hospitality experience can be helpful, but many employers provide training for entry-level hires.
Skills: customer service,customer,entry-level