Front Desk/Guest Service Agent

The Crescent Hotels Group; Quincy (MA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision insurance

Vacation

Holiday and sick pay

Free parking

Free meals during shift

Hotel and travel discounts

Friendly team

Job summary

Crescent Hotels & Resorts in Massachusetts is seeking a Front Desk Agent for a full-time, second-shift role. You will greet guests, register arrivals, manage check-ins/outs, answer questions, resolve concerns, and coordinate with other hotel departments to ensure a seamless guest experience.

The ideal candidate has prior front desk or guest service experience in a high-volume environment, exceptional communication, and the ability to multitask calmly.

Qualifications

• Previous hotel Front Desk or guest service experience in a high-volume environment is required.
• Strong communication and hosting skills with the ability to manage multiple priorities.
• Comfort using computer systems to check guests in/out and access property information.

Responsibilities

• Greet and register guests, manage check-ins and check-outs, respond to questions and requests, resolve concerns, and communicate with hotel departments.
• Help ensure every interaction is welcoming, efficient and professional for a high-volume property.
• Coordinate with other teams to connect guests with services and solutions.

Skills

Guest service

Communication

Multitasking

Problem solving

Teamwork

Customer focus

Education

High School (Preferred)

Tools

Computer systems

Job description

Description

Front Desk Agent – Full-Time

We are looking for an experienced, energetic Front Desk Agent who thrives in a fast-paced, high-volume hotel environment and has a genuine passion for creating exceptional guest experiences. Our Front Desk Agents are at the center of the hotel experience—welcoming guests, managing arrivals and departures, responding to requests, resolving concerns, and serving as a key point of communication between guests and every hotel department.

What You’ll Be Doing:

You will greet and register guests, manage check-ins and check-outs, respond to guest questions and requests, resolve concerns, and help ensure every interaction is welcoming, efficient and professional. Our Front Desk Agents are hotel “experts” who understand what is happening throughout the property and help connect guests with the right people, services and solutions.

What You Should Bring to the Table:

Previous hotel Front Desk or guest service experience in a high-volume, high-activity environment is required. The ideal candidate is a confident communicator and natural host who enjoys meeting people, solving problems and creating memorable experiences. You should be comfortable managing multiple priorities at once, using computer systems, handling guest concerns and remaining calm and organized during busy periods. Marriott and/or FSPMS experience is strongly preferred. This position requires prolonged periods of standing.

Schedule:

This is a full-time opportunity. Hotels operate 24/7, so flexibility is essential. This position will primarily work second shift, and weekends and holidays will be a regular part of the schedule.

Why Join Our Team?

We offer a great benefits package, including

• medical
• dental and vision insurance
• vacation
• holiday and sick pay
• matching 401(k)
• FREE PARKING
• free meals during your shift
• hotel and travel discounts
• friendly team of coworkers.

If you are a self-starter who enjoys a fast-paced environment, loves interacting with people and takes pride in making guests feel welcomed and valued, we would love to talk to you.

Qualifications

Behaviors

• Thought Provoking: Capable of making others think deeply on a subject (Preferred)
• Team Player: Works well as a member of a group (Preferred)
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred)
• Enthusiastic: Shows intense and eager enjoyment and interest (Preferred)

Motivations

• Preferred

  Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

• Preferred

  Goal Completion: Inspired to perform well by the completion of tasks

• Preferred

  Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

• Preferred

  Peer Recognition: Inspired to perform well by the praise of coworkers

Education

• High School (Preferred)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts