Night Auditor

Spire Hospitality; Orange (CA); On-site; USD 23,866 - 33,992; Full time

Job summary

Spire Hospitality in the United States is seeking a Night Auditor/Front Desk Agent to warmly welcome guests and ensure seamless operations from check-in to close. The role concentrates on exceptional service and accurate daily reporting.

Responsibilities include handling guest questions, preparing daily revenue reports, balancing PMS, and maintaining smooth front desk communications. CPR/First Aid certification and PMS experience are valued.

Qualifications

• High school diploma or equivalent.
• 1 year experience as Guest Services Agent.
• Knowledge of accounting operations (AR, AP, server service fees).
• Basic math skills for financial reporting.
• Proficiency with MS Office - Outlook, Word, Excel.
• CPR/First Aid certification.
• Previous experience with hotel PMS systems (OPERA, OnQ) is a plus.

Responsibilities

• Deliver unparalleled service and care to guests handling requests promptly.
• Prepare daily Food & Beverage revenue reports and balance PMS reports.
• Make corrections via the PMS and handle computer issues during shifts.
• Enter revenue, expenses, and allowances to generate daily reports.
• Check-in/check-out guests efficiently and manage phone inquiries.
• Resolve guest concerns with attentive service recovery.

Skills

Guest services

Customer service

Basic math

Problem solving

Communication

Education

High school diploma or equivalent

Tools

MS Office Suite

OPERA PMS

OnQ PMS

Job description

About the Company

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country.

Role Summary

As a Night Auditor/Front Desk Agent, you will warmly welcome guests and provide exceptional service throughout their stay. You and the front desk team are dedicated to ensuring guest satisfaction, crafting remarkable and seamless experiences from the moment guests arrive, and meticulously closing and resetting systems for seamless next-day operations.

Key Responsibilities

• Deliver unparalleled service, courtesy, and care to guests by responding promptly and effectively to questions and requests.
• Prepare daily Food & Beverage revenue reports and create and balance PMS reports for revenue and settlement accounts.
• Make corrections and adjustments via the PMS and handle computer problems that arise during the shift.
• Enter revenue, expenses, and allowances into the system to generate daily reports, including the Guest Ledger Summary and the Daily Restaurant Summary.
• Conduct check-ins and check-outs efficiently, and answer phone calls with professionalism and courtesy.
• Resolve guest concerns with attentive service recovery.

Compensation

$21 per hour

Physical Demands

• Ability to lift, carry, push or pull 10 lbs.
• Primarily standing for the majority of the shift.
• Standing and moving about in the guest services and restaurant/bar areas throughout the shift.

Qualifications

Education: High school diploma or its equivalent.

• Experience:
  • Hotel experience preferred.
  • 1 year experience as a Guest Services Agent required.
  • Knowledge of accounting operations such as accounts receivable, accounts payable, server service fees, etc.
  • Basic mathematical skills to prepare financial reporting.
  • Proficiency with MS Office - Outlook, Word, Excel.
  • CPR/First Aid certification.
  • Previous experience with hotel PMS systems a plus (e.g., OPERA, OnQ).

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.