Front Desk/Guest Service Agent

Crescent Hotels & Resorts; Quincy (MA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Free parking

Free meals during shift

Hotel and travel discounts

401(k) matching

Job summary

Crescent Hotels & Resorts is seeking an experienced Front Desk Agent for a full-time role in a fast-paced hotel environment. You will greet and register guests, manage check-ins/check-outs, respond to requests, and serve as a communication hub between guests and hotel departments.

The ideal candidate has prior front desk or guest service experience, strong communication, and the ability to multitask calmly during busy periods.

Qualifications

• Previous hotel Front Desk or guest service experience is required.
• Confident communicator with strong guest interaction skills.
• Ability to multitask and stay calm during busy periods.
• Marriott and/or FSPMS experience is strongly preferred.

Responsibilities

• Greet and register guests; manage check-ins and check-outs.
• Respond to guest questions and requests; resolve concerns.
• Coordinate with hotel departments to ensure seamless guest experiences.

Skills

Guest service experience

Communication skills

Problem solving

Multitasking

Education

High School diploma or better

Tools

POS systems

Marriott FSPMS

Job description

• Pay or shift range: $20 USD to $22 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Front Desk Agent – Full-Time

We are looking for an experienced, energetic Front Desk Agent who thrives in a fast-paced, high-volume hotel environment and has a genuine passion for creating exceptional guest experiences. Our Front Desk Agents are at the center of the hotel experience—welcoming guests, managing arrivals and departures, responding to requests, resolving concerns, and serving as a key point of communication between guests and every hotel department.

What You’ll Be Doing:

You will greet and register guests, manage check-ins and check-outs, respond to guest questions and requests, resolve concerns, and help ensure every interaction is welcoming, efficient and professional. Our Front Desk Agents are hotel "experts" who understand what is happening throughout the property and help connect guests with the right people, services and solutions.

What You Should Bring to the Table:

Previous hotel Front Desk or guest service experience in a high-volume, high-activity environment is required. The ideal candidate is a confident communicator and natural host who enjoys meeting people, solving problems and creating memorable experiences. You should be comfortable managing multiple priorities at once, using computer systems, handling guest concerns and remaining calm and organized during busy periods. Marriott and/or FSPMS experience is strongly preferred. This position requires prolonged periods of standing.

Schedule:

This is a full-time opportunity. Hotels operate 24/7, so flexibility is essential. This position will primarily work second shift, and weekends and holidays will be a regular part of the schedule.

Why Join Our Team?

We offer a great benefits package, including medical, dental and vision insurance, vacation, holiday and sick pay, matching 401(k), FREE PARKING, free meals during your shift, hotel and travel discounts, and a friendly team of coworkers.

If you are a self-starter who enjoys a fast-paced environment, loves interacting with people and takes pride in making guests feel welcomed and valued, we would love to talk to you.

Qualifications

Skills

Behaviors

Thought Provoking

: Capable of making others think deeply on a subject

Team Player

: Works well as a member of a group

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Enthusiastic

: Shows intense and eager enjoyment and interest

Motivations

Preferred

Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Goal Completion

: Inspired to perform well by the completion of tasks

Ability to Make an Impact

: Inspired to perform well by the ability to contribute to the success of a project or the organization

Peer Recognition: Inspired to perform well by the praise of coworkers

Education

Preferred

High School or better.

Experience

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.