Front Desk Agent

Bally's Interactive; Baton Rouge (LA); On-site; USD 17,000 - 24,000; Full time

Job summary

Bally's Interactive in Baton Rouge, LA, is seeking a friendly front desk associate to greet guests, manage check-ins and check-outs, and uphold high service standards. You will answer phones, handle reservations, and coordinate with housekeeping to ensure smooth arrivals and stays.

Responsibilities include processing payments, posting to guest folios, maintaining occupancy knowledge, and promptly reporting safety or maintenance issues.

Qualifications

• High school diploma or equivalent required
• Experience with hotel operating systems preferred
• Previous experience with computers is preferred
• Hotel Experience preferred

Responsibilities

• Check in and check out guests in a friendly, timely manner.
• Assigns guest accommodations in accordance with procedures and SOPs.
• Answer phones within 3 rings while following the company phone script.
• Process guest payments and post to guest folios.
• Maintain knowledge of occupancy status and events that affect front desk operations.

Skills

Guest service

Communication

Multitasking

Education

High school diploma

Tools

Hotel operating systems

Computer skills

Job description

Responsibilities:

• Build guest and team member positive relations.
• Participates in departmental and company meetings.
• Ensure consistent high-quality service to all our team members and guests.
• Perform a friendly, professional, and timely check in and checkout processes for arrivals and departures.
• Assigns guest accommodations in accordance with procedures and SOPs.
• Answer phones within 3 rings while following the company phone script.
• Accurately take messages for guest and initiate actions as needed.
• Ensure proper ID and a form of payment is obtained during guest check in.
• Create and update guest reservations upon request based on hotel availability.
• Follows room availability and reports any issues to supervisor.
• Handles assigned bank in accordance to established internal controls and performs accurate account postings to guest folios.
• Maintains knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the front desk's daily operation.
• Processes guest payments and accounts upon checkout in an efficient, timely, and accurate manner.
• Able to articulate all amenity offerings of the hotel including catering, rooms, packages, and F&B outlets.
• Brings any problems to the attention of the manager or supervisor on duty.
• Must proactively prioritize needs and effectively manage resources.
• Immediately report any safety hazards, problems, or maintenance issues to the appropriate party.
• Performs related duties as assigned.

Qualifications:

• High school diploma or equivalent required
• Experience with hotel operating systems preferred
• Previous experience with computers is preferred
• Hotel Experience preferred

Target Compensation Range:

• $15.00 per hour

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.