Front Desk Agent

AC Hotel by Marriott Dallas by the Galleria; Dallas (TX); On-site; USD 32,000 - 44,000; Full time

Job summary

AC Hotel by Marriott Dallas by the Galleria is seeking a Front Desk Agent to greet guests, manage check-in/check-out, and provide information on local attractions.

You will work with housekeeping and other departments to ensure seamless service, handle inquiries and reservations, and uphold the hotel’s standards of hospitality.

Qualifications

• Experience in a customer service or hospitality role preferred.
• Experience with Marriott hotels preferred.
• Proficiency in hotel management software.

Responsibilities

• Assist guests with check-in and check-out efficiently and accurately.
• Answer phone calls, respond to emails, and handle guest inquiries promptly and professionally.
• Provide information about hotel amenities, local attractions, and dining options.
• Collaborate with housekeeping, maintenance, and other hotel departments to ensure guest needs are met.
• Maintain accurate records of guest interactions and transactions using hotel management software.
• Resolve guest complaints promptly and escalate to management when necessary.

Skills

Customer service

Communication

Multitasking

Reservation handling

Problem resolution

Team collaboration

Privacy & security

Greet guests

Education

High school diploma

Tools

Fosse software

Hotel management software

Job description

Experience in a Marriott hotel is preferred.

2-3 years of Fosse experiences is strongly preferred.

What You Will Accomplish

As a Front Desk Agent, you will be the face of our hotel, responsible for creating a positive first impression and ensuring the smooth operation of the front desk. Your primary role will be to assist guests with check-in and check-out processes, provide information about hotel facilities and services, and address any inquiries or concerns they may have during their stay. Additionally, you will collaborate closely with other hotel departments to ensure seamless guest experiences and uphold our high standards of service.

What You Will Bring

The ability to:

• Greet guests with a warm and welcoming demeanor upon arrival.
• Process guest check-ins and check-outs efficiently and accurately.
• Answer phone calls, respond to emails, and handle guest inquiries promptly and professionally.
• Provide information about hotel amenities, local attractions, and dining options.
• Assist guests with reservations, room assignments and special requests.
• Resolve guest complaints and concerns in a timely and effective manner, escalating issues to management when necessary.
• Maintain accurate records of guest interactions and transactions using hotel management software.
• Collaborate with housekeeping, maintenance, and other hotel departments to ensure guest needs are met and resolved.
• Uphold hotel policies and procedures regarding guest privacy, security and safety.

Great If you have

• Previous experience in a customer service or hospitality role preferred.
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities.
• Proficiency in computer systems and hotel management software.
• Ability to remain calm and composed in high-pressure situations.
• Flexibility to work varying shifts, including evenings, weekends and holidays.
• High school diploma or equivalent; additional education in hospitality or related field is a plus.

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We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.