Front Desk

Kaizen Lab Inc.; Lincoln (NE); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts on hotel rooms and_

Opportunities for advancement within "

Professional development opportunities

Positive and supportive work环境

Job summary

Kaizen Lab Inc. is seeking a friendly Front Desk Agent to join our hotel team. You will manage reservations, check guests in and out, and assist with guest needs in a fast-paced environment.

The ideal candidate has excellent customer service, strong communication, and the ability to multitask while using computer systems and reservation software. This role offers a competitive salary, employee discounts, opportunities for advancement, and professional development in a positive team setting.

Qualifications

• Previous experience in a front desk or customer service role is preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and handle a high-volume workload.
• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems.
• Flexibility to work evenings, weekends, and holidays as needed.
• FOSSE EXPERIENCE

Responsibilities

• Manage reservations and check guests in and out using a computerized system
• Handle guest requests, such as booking tours or making restaurant reservations
• Assist with check-in and check-out processes, including handling payments and issuing keys
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Assist with organizing and setting up events and meetings
• Handle guest complaints and concerns with grace and professionalism
• Perform light cleaning duties, such as wiping down counters and restocking supplies
• Other duties as assigned

Skills

Strong communication

Interpersonal skills

Multitasking

Tools

Microsoft Office

Reservation management systems

Job description

We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Manage reservations and check guests in and out using a computerized system




• Handle guest requests, such as booking tours or making restaurant reservations




• Assist with check-in and check-out processes, including handling payments and issuing keys




• Answer phone calls and respond to online inquiries in a timely and professional manner




• Assist with organizing and setting up events and meetings




• Handle guest complaints and concerns with grace and professionalism




• Perform light cleaning duties, such as wiping down counters and restocking supplies




• Other duties as assigned

Qualifications:

• Previous experience as a front desk agent or in a customer service role is preferred




• Strong communication and interpersonal skills




• Ability to multitask and handle a high-volume workload




• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems




• Flexibility to work evenings, weekends, and holidays as needed

  
  
  
  
  • FOSSE EXPERIENCE
  
  

Perks:

• Competitive salary




• Employee discounts on hotel rooms and amenities




• Opportunities for advancement within the company




• Professional development opportunities




• Positive and supportive work environment