Front Desk Agent

DG Hotel Operations, LLC; Dallas (TX); On-site; USD 29,000 - 37,000; Full time

Job summary

Pacific Hospitality Group seeks a Front Desk Agent to be the face of the hotel, greeting guests, handling check-ins/check-outs, and addressing inquiries. You will coordinate with other departments to ensure seamless experiences and uphold service standards.

The ideal candidate has 2–3 years of front desk or hospitality experience, strong communication skills, and an ability to stay calm under pressure. This on-site role requires flexibility for evenings, weekends, and holidays.

Qualifications

• Greeting guests with a warm, welcoming demeanor.
• Process check-ins and check-outs accurately and efficiently.
• Answer inquiries by phone, email, or in person; provide local information.

Responsibilities

• Assist guests with reservations, room assignments and special requests.
• Collaborate with housekeeping and maintenance to ensure guest satisfaction.
• Maintain accurate records of guest interactions using hotel software.
• Resolve guest complaints promptly or escalate to management when needed.

Skills

Guest service

Communication

Multitasking

Problem solving

Calm under pressure

Education

High school diploma or equivalent

Hospitality education (nice to have)

Tools

Hotel management software

Job description

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth. Our Guiding Principles: Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment Experience in a Marriott hotel is preferred. 2-3 years of Fosse experiences is strongly preferred.

What You Will Accomplish As a Front Desk Agent, you will be the face of our hotel, responsible for creating a positive first impression and ensuring the smooth operation of the front desk. Your primary role will be to assist guests with check-in and check-out processes, provide information about hotel facilities and services, and address any inquiries or concerns they may have during their stay. Additionally, you will collaborate closely with other hotel departments to ensure seamless guest experiences and uphold our high standards of service.

What You Will Bring

The ability to: Greet guests with a warm and welcoming demeanor upon arrival. Process guest check-ins and check-outs efficiently and accurately. Answer phone calls, respond to emails, and handle guest inquiries promptly and professionally. Provide information about hotel amenities, local attractions, and dining options. Assist guests with reservations, room assignments and special requests. Resolve guest complaints and concerns in a timely and effective manner, escalating issues to management when necessary. Maintain accurate records of guest interactions and transactions using hotel management software. Collaborate with housekeeping, maintenance, and other hotel departments to ensure guest needs are met and resolved. Uphold hotel policies and procedures regarding guest privacy, security and safety. Great If you have Previous experience in a customer service or hospitality role preferred. Excellent communication and interpersonal skills Strong organizational and multitasking abilities. Proficiency in computer systems and hotel management software. Ability to remain calm and composed in high-pressure situations. Flexibility to work varying shifts, including evenings, weekends and holidays. High school diploma or equivalent; additional education in hospitality or related field is a plus.

• We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
• High school diploma or equivalent; additional education in hospitality or related field is a plus.

At Pacific Hospitality Group, we believe in empowering team members as entrepreneurial thinkers who create value through integrity, vision, humility, and personal accountability. Guided by the principles of Principled Entrepreneurship, we foster an environment where individuals are encouraged to challenge the status quo, act with purpose, and take ownership of their impact. We support our team in discovering their unique gifts, continuously growing their capabilities, and contributing meaningfully—not just to our business, but to the lives of our guests, communities, and one another.

If you’re ready to grow with a team that values fulfillment and humility, start your journey with us discover the opportunities waiting for you at Pacific Hospitality Group.