Front Office Manager

Q Hotels; LaPlace (LA); On-site; USD 45,000 - 65,000; Full time

Job summary

Q Hotels seeks an experienced Front Office Manager to lead our front desk and guest services teams, ensuring smooth daily operations and superior guest experiences.

The role requires strong leadership, staffing supervision, and adherence to Marriott Brand Standards, with ability to work evenings/weekends as needed. A background check is mandatory and the candidate will partner with corporate and local management.

Qualifications

• Experience as Supervisor, Front Desk Manager or Manager on Duty.
• Knowledge of Marriott Brand Standards.
• Experience with Marriott FOSSE system.
• Willingness to work evenings and weekends on call.
• Background check is required.

Responsibilities

• Lead and supervise front office and guest services staff to ensure guest satisfaction.
• Manage reservations, front office systems, inventory, scheduling and budgeting.
• Prepare financial reports, including rate and availability calendar.
• Communicate with guests and staff; conduct meetings as needed.
• Participate in sales and marketing programs and initiatives.
• Maintain key control and loss prevention programs; ensure policy adherence.

Skills

Staff supervision

Guest services leadership

Operations management

Forecasting & budgeting

Communication

Tools

Marriott FOSSE system

Job description

The Front Office Manager is responsible for successful operation of the hotel, is required to motivate, lead, supervise and direct the operations of the hotel and its departments.

They will motivate, and serve as a property leader at the hotel and to the corporate offices and owners.

Manages and motivates all front office and guest services personnel with the daily supervision to include staffing, training, discipline, scheduling, and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction.

Checks and controls room reservations, front office systems, supplies inventory, scheduling, forecasting and department budget to maximize revenue.

Compiles and prepares financial reports, including: rate and availability calendar.

Communicates with guests and associates both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in details of work.

Organizes, conducts and/or attends meetings to obtain and disseminate pertinent information.

Requirements:

Works directly with department managers to ensure a seamless workflow on a daily basis.

Participates in mandatory training.

Participates and ensures implementation in sales and marketing programs.

Completes random guest-registry audit to assure accuracy and completeness.

Maintains key control and loss prevention programs.

Ensures that all, procedures, federal and state policies are followed.

Reports aged open accounts to Support Office Accounting Department.

Any other requests from the Corporate Office.

Qualifications: Candidate must have previous work experience with Marriott FOSSE system.

Candidate must have previous Supervisor, Front Desk Manager or Manager on Duty job experience.

Candidate must have great personality for higher Guest Services and better working experience with the Front Desk staff.

Candidate must be able to work evenings, weekends available for on call.

Candidate must be knowledgeable in Marriott's Brand Standards.

Background check is required.