Front Desk Agent

Motel + Studio 6; Columbus (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is looking for a positive and friendly Front Desk Agent to join their team. This role involves providing exceptional service to hotel guests, assisting with check-in and check-out processes, and maintaining effective communication with housekeeping staff. You will be the face of the hotel, ensuring guests feel welcomed and valued. If you have excellent communication skills and a customer-focused mindset, this is a fantastic opportunity to make a difference in guests' experiences and contribute to a positive hotel atmosphere.

Qualifications

• Friendly and outgoing personality is essential.
• Familiarity with hospitality industry standards is preferred.

Responsibilities

• Assist guests with check-in and check-out processes.
• Answer guest inquiries and maintain communication with housekeeping.

Skills

Communication Skills

Customer Service

Problem Solving

Job description

Job Summary We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

Monitor and maintain knowledge of hotel operations and activities

Take reservations and answer questions via phone, email, and in-person

Build rapport with guests and identify their needs through friendly conversation and open-ended questions

Describe the features and amenities of guest rooms

Ensure compliance with health and quality standards

Qualifications

Friendly and outgoing personality

Familiarity with hospitality industry standards

Proficient in English; knowledge of other languages is a plus

Able to resolve issues with a customer-focused orientation