Front Desk Agent Part Time

MCR Hotels; Minneapolis (MN); On-site; USD 30,000 - 40,000; Part time

Job summary

An established industry player in the hospitality sector is seeking a dedicated Front Desk Agent to join their team. This entry-level position offers a unique opportunity to provide exceptional service to guests while managing various administrative tasks. The ideal candidate will possess a positive attitude and a willingness to learn, ensuring a memorable experience for all visitors. With flexible scheduling and opportunities for career growth, this role is perfect for those looking to start their journey in the hospitality industry. Join a company that values its team members and offers competitive benefits.

Benefits

Hotel discounts

Weekly pay

Paid time off

Retirement options

Referral bonuses

Career growth opportunities

Health, Dental, Vision insurance

Qualifications

• Ability to handle guest inquiries and maintain confidentiality.
• Willingness to work varied schedules including nights and weekends.

Responsibilities

• Provide a positive guest experience and manage administrative tasks.
• Respond to guest inquiries and ensure satisfaction.

Skills

Positive attitude

Multitasking

Problem-solving

Basic English communication

Basic math skills

Customer service

Education

High school diploma or equivalent

Tools

Windows OS

Job description

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Job Description

The Hilton Garden Inn Minneapolis University Area Hotel is seeking a Part-Time Front Desk Agent. The role involves providing a positive guest experience and managing customer-facing administrative tasks of the hotel.

Essential Functions

• Offer attentive, courteous, and efficient service to guests before arrival and during their stay, optimizing room revenue and occupancy.
• Operate the telephone switchboard properly.
• Respond to guest inquiries about hotel services, facilities, and hours.
• Maintain good communication and teamwork with colleagues and other hotel departments.
• Respond promptly and professionally to guest requests.
• Ensure confidentiality and security of guest and hotel information.
• Document guest requests, complaints, or issues immediately and notify relevant departments for resolution, following up to ensure guest satisfaction.
• Be aware of all rates, packages, and promotions.
• Know all in-house groups and high-demand/restricted dates.
• Gather necessary information for room reservations and follow rate quoting procedures.
• Be familiar with the front desk computer system.
• Log and deliver packages, mail, and messages.
• Share knowledge about the property, amenities, events, local attractions, and activities around the hotel.
• Accurately complete check-in and check-out procedures.
• Use creative reasoning and brand service tools to address guest objections and ensure satisfaction.
• Restock front desk supplies as needed or directed.
• Follow checklists and perform other duties as assigned.

Minimum Qualifications

• Positive attitude and willingness to learn.
• Ability to multitask and be detail-oriented.
• Problem-solving skills to handle internal and external customer issues.
• Basic English communication skills (verbal and written).
• Ability to work under stress and high-pressure situations.
• Basic math skills.
• Ability to obtain alcohol awareness certification as required.
• Willingness to work varied schedules including evenings, nights, weekends, and holidays.
• Proficiency in Windows OS, approved spreadsheets, and word processing.
• Clear communication of information and ideas.
• Desire to serve guests.
• Legal age to serve alcohol (at specific properties).

Preferred Qualifications

• Experience in hospitality or related fields.
• Brand knowledge and experience.

About MCR Hotels

• Third-largest hotel owner-operator in the U.S.
• Founded in 2006, with offices in NYC, Dallas, Chicago, and Richmond.
• Portfolio of 148 hotels, over 22,000 rooms across 37 states and 106 cities.
• Over 7,000 team members, operating under Marriott and Hilton brands, among others.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career growth opportunities
• Health, Dental, Vision insurance (after 30 days for full-time staff)

Additional Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Management and Manufacturing
• Industries: Real Estate and Equipment Rental Services