Front Desk Agent - Part Time

Holiday Inn Express Phenix City - RAM Hotels; Phenix City (AL); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a friendly Guest Services Agent to create memorable experiences for guests. This role involves checking guests in and out, providing exceptional customer service, and addressing inquiries and concerns with professionalism. You'll collaborate with various departments to ensure room readiness and guest satisfaction while adapting to shift changes as needed. With a commitment to work-life balance and employee advancement, this dynamic company offers a rewarding environment for those passionate about hospitality.

Benefits

Health Benefits

Vacation Time

Quarterly Bonuses

Opportunities for Advancement

Qualifications

• At least one year of customer service or hospitality experience preferred.
• Proficiency in MS Office and database management.

Responsibilities

• Check guests in and out, ensuring exceptional service.
• Assist with restaurant reservations and local attractions.

Skills

Customer Service

Communication Skills

Problem-Solving

Flexibility

Education

High School Diploma

Tools

MS Word

Excel

PowerPoint

PMS System

Job description

RAM Hotels is a dynamic, thriving, and innovative hotel management company headquartered in Columbus, Georgia. Over the years, we have established ourselves as a leader in the hospitality industry of corporate America, serving well-known midscale hotel brands across key markets in Alabama and Georgia. We are committed to exceeding guest expectations and reshaping perceptions of the hospitality industry. Joining RAM Hotels means becoming part of our family, not just changing jobs.

Job Summary

Are you friendly and enjoy providing exceptional service to guests? Do you thrive on creating memorable guest experiences? As a Guest Services Agent, you will be responsible for checking guests in and out, providing excellent customer service in a professional and courteous manner, and ensuring each guest’s visit is outstanding. You will also handle guest inquiries and concerns, offering the best resolutions possible.

Job Responsibilities

1. Serve as a concierge, assisting with restaurant reservations, directions, and local attractions; familiarize yourself with the property’s rooms, rates, and amenities.
2. Review reservation statuses, present options to guests, and use suggestive selling techniques to promote rooms and services.
3. Handle guest registration, assign rooms, generate room keys, and assist with special requests; monitor reservations and understand cancellation procedures.
4. Verify payment methods, adhere to credit and cash handling policies, and process charges and deposits accurately.
5. Input guest information into the PMS system, maintain a clean front desk, and coordinate with other departments for guest needs.
6. Collaborate with housekeeping and maintenance to ensure room readiness and address guest requests promptly.
7. Attend departmental meetings, adapt to shift changes as needed, and stay informed about daily activities.
8. Report unusual occurrences, understand safety procedures, and contribute to a safe environment.
9. Perform additional duties to ensure guest satisfaction.

Professional Experience

• High school diploma or equivalent; at least one year of customer service or hospitality experience preferred.
• Proficiency in MS Word, Excel, PowerPoint, and data entry/database management.

Industry Experience

• Understanding of the hospitality industry preferred.
• Previous experience as a Guest Services Agent is advantageous.

Required Skills

• Experience with front office equipment.
• Flexibility to work various shifts, including days, nights, and overnights.
• Excellent communication skills, both written and oral.
• Ability to perform repetitive tasks and lift up to 40 lbs.

Essential Skills

• Strong problem-solving and conflict resolution skills.
• Ability to remain calm and professional under pressure.
• Proactive attitude in engaging with guests and anticipating their needs.
• Respect for diversity and ability to work effectively in multicultural environments.

Benefits

We offer comprehensive health benefits, vacation time, quarterly bonuses, and opportunities for advancement. RAM Hotels values work-life balance and strives to create a rewarding environment for our employees.

RAM Hotels is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, or veteran status.